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The Impact of Customer Service...
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Customer service
3,451
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3,044
Relationship marketing
2,213
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2,138
Customer satisfaction
1,921
Kundenzufriedenheit
1,646
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1,637
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1,636
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1,537
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1,525
Customer loyalty
1,052
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977
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929
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495
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462
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460
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367
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365
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222
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214
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208
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Stauss, Bernd
19
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17
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15
Thomas, Oliver
14
Cook, Sarah
13
Rennhak, Carsten
12
Wirtz, Jochen
12
Gouthier, Matthias
11
Pepels, Werner
11
Walsh, Gianfranco
11
Gustafsson, Anders
10
Sharma, Piyush
10
Van Vaerenbergh, Yves
10
Edvardsson, Bo
9
Fellmann, Michael
9
Ferguson, Rick
9
Gremler, Dwayne D.
9
Izogo, Ernest Emeka
9
Kumar, Anuj
9
Ozuem, Wilson
9
Ramaseshan, B.
9
Aksoy, Lerzan
8
Barnes, Donald C.
8
Dagger, Tracey S.
8
Daugherty, Patricia J.
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Ellinger, Alexander E.
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Groth, Markus
8
Han, Heesup
8
Hennig-Thurau, Thorsten
8
Hinterhuber, Hans H.
8
Kandampully, Jay
8
Nüttgens, Markus
8
Patterson, Paul G.
8
Rowley, Jennifer
8
Ruyter, Ko de
8
Shin, Hyunju
8
Weinstein, Art
8
Wetzels, Martin
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Zemke, Ron
8
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Springer Fachmedien Wiesbaden
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Munich Business School
10
Books on Demand GmbH <Norderstedt>
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Verlag Dr. Kovač
7
Nomos Verlagsgesellschaft
6
Gesellschaft Entwicklung, Konstruktion, Vertrieb
5
Siauliai University
5
National Bureau of Economic Research
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
GABAL-Verlag GmbH
3
Harvard Graduate School of Business Administration
3
IGI Global
3
ISM University of Management and Economics
3
Institut für Technik der Betriebsführung
3
Logos Verlag Berlin
3
Springer Gabler <Firma>
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
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3
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epubli GmbH
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Edward Elgar Publishing
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
2
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
2
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2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Faculteit Economie en Bedrijfskunde, Universiteit Gent
2
Fördergesellschaft Marketing an der Universität Augsburg
2
HAL
2
Institut für Technik der Betriebsführung im Handwerk
2
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
International Institute of Social and Economic Sciences
2
International Union of Producers and Distributors of Electrical Energy
2
Kundendienstverband Deutschland
2
National Consumer Council
2
RWTH Aachen
2
Shaker Verlag
2
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Journal of retailing and consumer services
122
Journal of Services Marketing
107
Journal of business research : JBR
91
The journal of services marketing
85
International journal of hospitality management
83
International Journal of Bank Marketing
70
Journal of Consumer Marketing
66
SpringerLink / Bücher
62
The service industries journal
49
European Journal of Marketing
48
International Journal of Retail & Distribution Management
47
Journal of service research : JSR
38
International Journal of Contemporary Hospitality Management
36
International journal of contemporary hospitality management
36
Journal of service management
36
The TQM Magazine
35
International Journal of Physical Distribution & Logistics Management
33
Marketing Intelligence & Planning
33
Journal of hospitality marketing & management
31
Psychology & marketing
31
Strategic Direction
31
Services marketing quarterly
30
Human Resource Management International Digest
29
Journal of service research
29
Journal of Product & Brand Management
26
Journal of the Academy of Marketing Science
26
Journal of retailing
24
International journal of services and operations management
22
Journal of Business & Industrial Marketing
21
Service business
21
International Journal of Quality & Reliability Management
20
The TQM journal : the international review of organizational improvement
20
Tourism management : research, policies, practice
20
Cogent business & management
19
Harvard-Business-Manager : das Wissen der Besten
19
Journal of service theory and practice
19
Journal of service theory and practice : JSTP
19
Managing service quality : MSQ ; an international journal
19
Springer eBook Collection / Business and Economics
19
Europäische Hochschulschriften / 5
18
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ECONIS (ZBW)
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Other ZBW resources
933
RePEc
224
USB Cologne (EcoSocSci)
191
BASE
73
EconStor
61
USB Cologne (business full texts)
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6011
Generative AI at work
Brynjolfsson, Erik
;
Li, Danielle
;
Raymond, Lindsey R.
-
2023
Persistent link: https://www.econbiz.de/10015062453
Saved in:
6012
A lagged experience sampling methodology study on spillover effects of customer mistreatment
Fu, Yang
;
Huang, Xiaoyu
- In:
Journal of service research
27
(
2024
)
3
,
pp. 450-469
Persistent link: https://www.econbiz.de/10014580532
Saved in:
6013
The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
Sofiyah, Fivi Rahmatus
;
Dilham, Ami
;
Hutagalung, Arif Qaedi
- In:
International journal of economics and business …
27
(
2024
)
5
,
pp. 45-58
Persistent link: https://www.econbiz.de/10015063309
Saved in:
6014
Dienstleistungsmanagement in der Investitionsgüterindustrie : Services erfolgreich entwickeln, steuern und vertreiben
Gleich, Ronald
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003744434
Saved in:
6015
Außergewöhnliche Kundenbetreuung : einfach mehr Umsatz ; praxiserprobte Methoden für beratende Berufe
Musold, Maria A.
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003770320
Saved in:
6016
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
6017
The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service
Jeon, Aeeun
- In:
Service business
10
(
2016
)
2
,
pp. 345-367
Persistent link: https://www.econbiz.de/10011722320
Saved in:
6018
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
6019
The impact of supply chain agility on business performance in a high level customization environment
Um, Juneho
- In:
Operations management research : OMR ; advancing …
10
(
2017
)
1/2
,
pp. 10-19
Persistent link: https://www.econbiz.de/10011738828
Saved in:
6020
Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani
;
Pekkola, Sanni
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
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