The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service
Year of publication: |
June 2016
|
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Authors: | Jeon, Aeeun |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 10.2016, 2, p. 345-367
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Subject: | Emotional intelligence | Emotional labor | Emotional exhaustion | Commitment to customer service | Emotion | Intelligenz | Intelligence | Kundenservice | Customer service | Stress | Work stress |
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