Purpose – This paper aims to develop a framework helping managers to understand reactions, adopting the supplier perspective, and starting from the idea that the outcome of the degradation process is mainly determined by customers’ reactions. Inter-organisational relationships are sometimes...

The article examines developments in the French large food retailers’ logistical systems and questions the validity of the conventional pattern where the maturation of logistical systems leads firms to grant priority to service quality, by continuously improving their performances in this...

Processes for creating customer offerings, and, more broadly, processes for value creation, systematically lead to underline the importance of collective inter-firm action, particularly from a supply chain perspective. Without questioning the relevance of these approaches, the paper highlights...