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Developing and validating a scale of consumer brand embarrassment tendencies

Walsh, Gianfranco; Albrecht, Arne K.; Hofacker, Charles F. - In: Journal of business research : JBR 69 (2016) 3, pp. 1138-1147

Persistent link: https://www.econbiz.de/10011440242

Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement

Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203

Persistent link: https://www.econbiz.de/10011684846

The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery

Albrecht, Arne Keno; Schäfers, Tobias; Walsh, Gianfranco; … - In: Journal of service research 22 (2019) 1, pp. 60-74

Persistent link: https://www.econbiz.de/10012005769

The influence of service employees and other customers on customer unfriendliness : a social norms perspective

Albrecht, Arne Keno; Walsh, Gianfranco; Brach, Simon; … - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 827-847

Persistent link: https://www.econbiz.de/10011779535

The role of non-interactive other customers' influence in service environments

Albrecht, Arne Keno - 2017

Persistent link: https://www.econbiz.de/10011667018

Visualization of competitive market structure by means of choice data

Kunz, Werner (contributor) - 2007

This paper presents a method for visualizing competitive market structures based on scanner panel date where asymmetries are taken into account. For this, I combined consumer choice models based on mixed logit models with three-mode principal component analysis. This approach can be used to...