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Managing patient engagement in the process approach

Dymyt, Malgorzata; Wincewicz-Bosy, Marta - In: Inventi impact: service sector (2021) 1, pp. 21-32

Persistent link: https://www.econbiz.de/10012601869

Evaluating the link between human resource management decisions and patient satisfaction with quality of care

Oppel, Eva-Maria; Winter, Vera; Schreyögg, Jonas - In: Health care management review : HCM review 42 (2017) 1, pp. 53-64

Persistent link: https://www.econbiz.de/10011632124

Are patients and relatives the better innovators? : the case of medical smartphone applications

Goeldner, Moritz; Herstatt, Cornelius - 2016

Prior research has shown that users are a valuable resource for identifying new product or service innovations. However, few scholars have analyzed how different user types such as intermediate and end users are interacting along the value chain of an emerging new product and how they contribute...

Persistent link: https://www.econbiz.de/10011437131

A paradigm shift in healthcare : an open door for organizational behavior management

Kelley, David P., III; Gravina, Nicole - In: Journal of organizational behavior management 38 (2018) 1, pp. 73-89

Persistent link: https://www.econbiz.de/10011818125

Every minute counts : using process improvement and performance feedback to improve patient flow in an emergency department

Kelley, David P., III; Gravina, Nicole - In: Journal of organizational behavior management 38 (2018) 2/3, pp. 234-243

Persistent link: https://www.econbiz.de/10011875962

A closer view at the patient surgery planning and scheduling problem : a literature review

Samdura, Michael; Demeulemeester, Erik; Cardoen, Brecht - In: Review of business and economic literature 58 (2013) 2, pp. 115-139

Persistent link: https://www.econbiz.de/10010259365

Development of sustainable lean patient value in healthcare : a long-term condition context

McAdam, Rodney; Galbraith, Brendan; McComb, Stephen; … - In: Total quality management & business excellence 33 (2022) 13, pp. 1439-1471

The purpose of this paper is to examine the role of sustainable Lean patient value in relation to a long-term health … healthcare is overly focused on healthcare providers rather than patients leading to unmet value across the patient Value Stream …. To conceptualise the findings and present the constructs and their relationships, a Lean patient healthcare framework is …

Persistent link: https://www.econbiz.de/10013415844

Perceived quality of hospital services from the perspective of doctors and patients : an integrative model

Guedes, Monica; Araujo, Claudia - In: Latin American business review 23 (2022) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10013190133

Patient satisfaction and change in medical care provider : a longitudinal study

Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982

Persistent link: https://www.econbiz.de/10000011500

Indonesian public healthcare service institution's patient satisfaction barometer (IPHSI-PSB) : a new public healthcare patient satisfaction index

Sik, Sumaedi; Bakti, I Gede Mahatma Yuda; Rakhmawati, Tri; … - In: The international journal of productivity and … 65 (2016) 1, pp. 25-41

Persistent link: https://www.econbiz.de/10011432007