Teil I - Casual Economy: Siegeszug des Personal Computers, Sigegeszug der GAFA (Google, Apple, Facebook, Amazon). Teil II - Code: Transformationale Produkte - Transformation der Nutzererwartung, des Nutzerverhaltens - Service Experience, User Experoence - Transformation der Wertschöpfung. Teil...

Dieses essential stellt fundiert und praxisorientiert die Grundlagen von CRM in der Public Cloud dar. Das Autoren-Team gibt einen grundlegenden Einblick in das Cloud-Computing basierte Customer Relation Management und zeigt auf, welche Faktoren die Kombination der beiden beeinflussen. Sie...

In this paper a network model is developed in which three players sequentially choose their strategies. In the first stage, a profit–maximizing network firm chooses the price and thus the size of the network. In the second stage the consumers decide whether to join in the network or not. In...

The overall goal of this book is the identification of design features and prerequisites for a CRM-system, which contribute to an increase in sales and the overall development of corporations in the packaging industry. Particular attention is paid to the identification of requirements of a...