Purpose The purpose of this paper is to examine how practices influence service systems. Design/methodology/approach Data across three service contexts (crafts, healthcare and fitness) were collected through depth interviews and netnographic analysis, and analyzed with a two-study multi-method...

This book examines the ways in which value is created in the digital economy from a social networks and service ecosystems perspective. Focusing on innovation, this project explores analytics, Big Data, and privacy with respect to service management and value creation. It debunks these...

1. Innovation from a Networked, Ecosystems Perspective -- 2. Plasticity: Toward a Better Understanding of Innovation -- 3. The Micro and the Individual Innovator -- 4. Innovation and Diffusion at the Meso Level -- 5. Macro: Innovation as Renovated Connections -- 6. The Importance of Being Human.

Purpose: As a social media platform, Twitter enables direct, continuous and real-time communication across many markets simultaneously. Drawing on speech act theory (SAT), this study aims to view tweets as “speech acts” and explores whether language and brand on Twitter influence firm...