Purpose – The purpose of this paper is to focus on one strategy known as “The Balanced Scorecard”, discussing the growing importance of balanced scorecard performance systems, exploring issues that organizations face in building and implementing scorecard systems, and sharing lessons...

Purpose – The purpose of this paper was to identify similarities and differences between domestic and international student’s expectations of their tertiary experience, as well as the way in which they evaluate the quality of the service that they receive from their tertiary provider. The...

Purpose This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers, employees, community and other...