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Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and trust

Park, Eunil; Kim, Ki Joon; Kwon, Sang Jib - In: Journal of business research : JBR 76 (2017), pp. 8-13

Persistent link: https://www.econbiz.de/10011712545

Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

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The consumer's perspective on evaluating products : service is the key

Oliver, Jason - In: The journal of services marketing 29 (2015) 3, pp. 200-210

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Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea

Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95

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Attitudinal loyalty and trust in entrepreneurship : building new relationships

Prause, Gunnar; Mendez, Marcelo Mendez; Garcia-Agreda, … - In: International entrepreneurship and management journal 9 (2013) 4, pp. 531-540

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Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

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Can fast-food consumers be loyal customers, if so how? : theory, method and findings

Sahagun, Miguel A.; Vasquez-Parraga, Arturo Z. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 168-174

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Importance of CEM in CRM-CL framework

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The drivers of customer satisfaction, trust, commitment, and loyalty among Chinese consumers

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A systematic mapping study on customer loyalty and brand management

Moretta Tartaglione, Andrea; Cavacece, Ylenia; Russo, … - In: Administrative Sciences : open access journal 9 (2019) 1/8, pp. 1-21

Customer loyalty is a topic of great interest for marketing scholars due to its importance in gaining sustainable competitive advantages and financial outcomes. Literature is prolific of works regarding customer loyalty and brand management. In order to improve the quantity and quality of...

Persistent link: https://www.econbiz.de/10012127012

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