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Customer Satisfaction and Loyalty With Online Consumer Reviews : Factors Affecting Revisit Intentions

Camilleri, Mark Anthony; Filieri, Raffaele - 2023

While previous research investigated the effects of online consumer reviews on purchase behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility, content quality and information usefulness on the customers’ satisfaction levels with them. Data were...

Persistent link: https://www.econbiz.de/10014359492

Understanding how virtuous lenders encourage support for peer-to-peer platforms' prosocial initiatives

Pino, Giovanni; Nieto Garcia, Marta; Peluso, Alessandro M. - In: Journal of business research : JBR 168 (2023), pp. 1-16

Persistent link: https://www.econbiz.de/10014434864

Examining the role of consumer motivations to use voice assistants for fashion shopping : the mediating role of awe experience and eWOM

Kautish, Pradeep; Purohit, Sonal; Filieri, Raffaele; … - In: Technological forecasting & social change : an … 190 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014438459

Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions

Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8

Persistent link: https://www.econbiz.de/10014439971

Negative signals on peer-to-peer platforms : the impact of cancellations on host performance across different property types

Filieri, Raffaele; Raguseo, Elisabetta; Galati, Francesco - In: International journal of hospitality management 114 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014440024

Customer experience with standard and premium peer-to-peer offerings : a mixed-method combining text analytics and qualitative analysis

Filieri, Raffaele; Alguezaui, Salma; Galati, Francesco; … - In: Journal of business research : JBR 167 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014383079

Hotels' environmentally-framed eWOM : the moderating role of environmental culture

D'Acunto, David; Filieri, Raffaele; Amato, Stefano - In: Tourism management : research, policies, practice 98 (2023), pp. 1-9

Persistent link: https://www.econbiz.de/10014304555

"You post, I travel" : bloggers' credibility, digital engagement, and travelers' behavioral intention : the mediating role of hedonic and utilitarian motivations

Mainolfi, Giada; Lo Presti, Letizia; Marino, Vittoria; … - In: Psychology & marketing 39 (2022) 5, pp. 1022-1034

Persistent link: https://www.econbiz.de/10013186905

Influencers' "organic" persuasion through electronic word of mouth : a case of sincerity over brains and beauty

Filieri, Raffaele; Acikgoz, Fulya; Li, Chunyu; … - In: Psychology & marketing 40 (2023) 2, pp. 347-364

Persistent link: https://www.econbiz.de/10014290684

Metaverse marketing : how the metaverse will shape the future of consumer research and practice

Dwivedi, Yogesh Kumar; Hughes, David Laurie; Wang, Yichuan - In: Psychology & marketing 40 (2023) 4, pp. 750-776

Persistent link: https://www.econbiz.de/10014290859