Anca, Stanciu; Mihaela, Constandache - In: Ovidius University Annals, Economic Sciences Series XI (2011) 2, pp. 1198-1202
Quality, long time considered like a mean, especially an industrial one, changed nowadays its size and become a larger concept, named ”the total quality”. Answering to the customer requirements it involve now relevant factors linked to human resources, organization, marketing etc. The total...