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Challenging conventional wisdom : positive waiting

Ryan, Gerard; Hernández-Maskivker, Gilda-María; … - In: Tourism management : research, policies, practice 64 (2018), pp. 64-72

Persistent link: https://www.econbiz.de/10011774894

Uncovering the silent language of waiting

Pàmies, Maria del Mar; Ryan, Gerard; Valverde, Mireia - In: Journal of Services Marketing 30 (2016) 4, pp. 427-436

Purpose Waiting in services commonly reduces customer satisfaction and has a considerable and enduring negative effect on the overall evaluation of a service. Waiting may even lead consumers to abandon a service or to avoid that service on future occasions. This paper aims to advance the...

Persistent link: https://www.econbiz.de/10014906436

Temporary work in coordinated market economies: evidence from front-line service workplaces

Shire, Karen A.; Mottweiler, Hannelore; Schönauer, Annika - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 602-617

Persistent link: https://www.econbiz.de/10003883046

Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain

Shire, Karen A.; Schönauer, Annika; Aparicio-Valverde, … - In: European journal of industrial relations 15 (2009) 4, pp. 437-456

Persistent link: https://www.econbiz.de/10003916053

Human resource management in the Spanish call centre sector : the bird cage model of call centre work

Martí-Audí, Neus; Aparicio-Valverde, Mireia; Heraty, … - In: The international journal of human resource management 24 (2013) 2, pp. 308-329

Persistent link: https://www.econbiz.de/10009687762

HRM devolution to middle managers : dimension identification

Cascón-Pereira, Rosalía; Aparicio-Valverde, Mireia - In: Business research quarterly : BRQ 17 (2014) 3, pp. 149-160

Persistent link: https://www.econbiz.de/10010412820

Implementing HR practices effectively : exploring the role of the HR department

Trullen, Jordi; Bonache, Jaime; Stirpe, Luigi; … - In: New clues for analysing the HRM black box, (pp. 37-63). 2015

Persistent link: https://www.econbiz.de/10011387605

Labor flexibility and firm performance

Aparicio-Valverde, Mireia; Tregaskis, Olga; Brewster, Chris - In: International advances in economic research : IAER ; an … 6 (2000) 4, pp. 649-661

Persistent link: https://www.econbiz.de/10001545120

Business vision of human resources

Gil, María dels Ángels; Aparicio-Valverde, Mireia - In: International advances in economic research : IAER ; an … 5 (1999) 1, pp. 74-83

Persistent link: https://www.econbiz.de/10001363935

Single European currency : effects on firm structure and personnel management

Aparicio-Valverde, Mireia - In: International advances in economic research : IAER ; an … 3 (1997) 3, pp. 245-254

Persistent link: https://www.econbiz.de/10001230913