//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer anger: a label in sea...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,193
Konsumentenverhalten
79,712
Service quality
21,492
Dienstleistungsqualität
20,741
Customer satisfaction
15,305
Kundenzufriedenheit
13,720
Relationship marketing
12,453
Beziehungsmarketing
12,373
Theorie
10,720
Emotion
10,589
Theory
10,513
Brand management
7,770
Markenführung
7,722
Brand image
6,878
Markenimage
6,831
USA
6,623
United States
6,332
Online-Handel
5,827
Online retailing
5,813
Deutschland
5,453
Social Web
5,121
Social web
5,118
Germany
5,106
Online-Marketing
4,619
Internet marketing
4,607
Einzelhandel
4,448
Retail trade
4,407
Brand
4,307
Markenartikel
4,291
Experiment
4,038
Electronic Commerce
4,025
E-commerce
3,900
Werbewirkung
3,744
Advertising effects
3,704
Verbraucherverhalten
3,575
Advertising
3,107
Vertrauen
3,041
Confidence
3,022
Werbung
3,011
Pricing strategy
2,971
more ...
less ...
Online availability
All
Undetermined
43,288
Free
26,547
Type of publication
All
Article
81,648
Book / Working Paper
36,526
Journal
204
Other
38
Type of publication (narrower categories)
All
Article in journal
67,755
Aufsatz in Zeitschrift
67,755
Graue Literatur
9,816
Non-commercial literature
9,816
Working Paper
8,631
Arbeitspapier
7,896
Aufsatz im Buch
7,297
Book section
7,297
research-article
3,936
Hochschulschrift
3,592
Thesis
2,506
Collection of articles of several authors
1,488
Sammelwerk
1,488
Aufsatzsammlung
917
Conference paper
712
Konferenzbeitrag
712
Case study
570
Fallstudie
570
Konferenzschrift
455
Bibliografie enthalten
428
Bibliography included
428
Collection of articles written by one author
392
Sammlung
392
Dissertation u.a. Prüfungsschriften
360
Lehrbuch
285
Article
265
conceptual-paper
239
Textbook
237
Conference proceedings
230
review-article
225
Reprint
224
Amtsdruckschrift
220
Government document
220
case-report
177
review
174
Ratgeber
131
Guidebook
119
viewpoint
100
Statistik
96
Systematic review
93
more ...
less ...
Language
All
English
106,782
German
8,975
Undetermined
1,785
French
399
Spanish
126
Polish
123
Italian
91
Russian
43
Swedish
41
Danish
33
Dutch
24
Portuguese
24
Norwegian
22
Finnish
18
Hungarian
18
Czech
12
Romanian
11
Lithuanian
10
Slovak
10
Croatian
6
Indonesian
4
Bulgarian
3
Slovenian
3
Serbian
3
Arabic
2
Multiple languages
2
Turkish
2
Vietnamese
2
Chinese
2
Bosnian
1
Macedonian
1
Malay (macrolanguage)
1
Albanian
1
more ...
less ...
Author
All
Han, Heesup
141
Mattila, Anna S.
130
Belk, Russell W.
115
Huber, Frank
109
Phau, Ian
108
Bauer, Hans H.
106
Homburg, Christian
106
Grunert, Klaus G.
102
Bruhn, Manfred
101
Usman, Osly
92
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
88
Lusk, Jayson L.
85
Bagozzi, Richard P.
83
Foxall, Gordon R.
83
Grewal, Dhruv
83
Gierl, Heribert
82
Khare, Arpita
81
Walsh, Gianfranco
80
Sheth, Jagdish N.
78
Dwivedi, Yogesh Kumar
77
Loureiro, Sandra Maria Correia
77
Siciliani, Luigi
76
Laroche, Michel
75
Nayga, Rodolfo M.
72
Septianto, Felix
72
Sharma, Piyush
70
Spiller, Achim
69
Agarwal, Sumit
67
Jang, Soocheong
67
Verhoef, Peter C.
67
Stavins, Joanna
66
Mittal, Vikas
65
Paul, Justin
65
Wansink, Brian
65
Ashkanasy, Neal M.
62
Bruwer, Johan
62
Hoffmann, Stefan
59
Pelsmacker, Patrick de
59
Rajagopal
59
more ...
less ...
Institution
All
National Bureau of Economic Research
730
Springer Fachmedien Wiesbaden
189
OECD
90
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
61
IGI Global
55
Verlag Dr. Kovač
51
American Marketing Association
36
Books on Demand GmbH <Norderstedt>
31
International Energy Agency
30
European Association of Agricultural Economists - EAAE
28
Institut für Demoskopie Allensbach
26
International Monetary Fund
26
International Monetary Fund (IMF)
26
Edward Elgar Publishing
25
World Bank
24
Information Resources Management Association
23
Nomos Verlagsgesellschaft
22
HAL
19
Nordic Council of Ministers
19
Friedrich-Schiller-Universität Jena
18
Hochschulrektorenkonferenz
17
World Bank Group
16
RWTH Aachen
15
Shaker Verlag
15
INSEAD
14
Universität Mannheim
14
Christian-Albrechts-Universität zu Kiel
13
Erasmus Research Institute of Management
12
Europäische Kommission
12
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
12
Springer International Publishing
12
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
11
Haufe-Lexware GmbH & Co. KG
11
Université Paris-Dauphine (Paris IX)
11
Österreichisches Institut für Wirtschaftsforschung
11
Europäische Kommission / Gemeinsame Forschungsstelle
10
Organisation for Economic Co-operation and Development
10
Peter Lang GmbH
10
Robert Schuman Centre for Advanced Studies
10
Deutscher Dialogmarketing Verband
9
more ...
less ...
Published in...
All
Journal of business research : JBR
2,301
Journal of retailing and consumer services
2,103
International journal of hospitality management
1,078
International journal of consumer studies
781
NBER working paper series
726
Psychology & marketing
722
Working paper / National Bureau of Economic Research, Inc.
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
618
NBER Working Paper
566
Tourism management : research, policies, practice
515
The service industries journal
501
SpringerLink / Bücher
488
European Journal of Marketing
486
Asia Pacific journal of marketing and logistics
444
Journal of travel and tourism marketing
435
Journal of Consumer Marketing
415
Management science : journal of the Institute for Operations Research and the Management Sciences
409
The journal of services marketing
407
The journal of product & brand management
404
Journal of Services Marketing
396
European journal of marketing : EJM
395
Journal of marketing research : JMR
392
International journal of contemporary hospitality management
390
Cogent business & management
385
The journal of brand management : an international journal
375
Journal of business ethics : JOBE
371
Journal of marketing management : MM
365
Journal of the Academy of Marketing Science
353
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of retailing
349
Journal of marketing
346
Journal of hospitality marketing & management
344
Journal of international consumer marketing
332
Journal of consumer behaviour : an international research review
327
Marketing letters : a journal of research in marketing
325
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
322
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
317
Journal of marketing communications
315
International journal of retail & distribution management
310
International Journal of Retail & Distribution Management
308
more ...
less ...
Source
All
ECONIS (ZBW)
108,934
Other ZBW resources
4,977
USB Cologne (EcoSocSci)
1,558
RePEc
1,548
EconStor
1,079
BASE
215
OLC EcoSci
68
USB Cologne (business full texts)
33
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
118,416
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Beyond
anger
: a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
2
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
3
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
4
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
5
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
6
Behavioural consequences of verbally expressed and unexpressed customer rage emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
Saved in:
7
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
8
The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
9
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
10
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->