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Responding to online complaints in webcare by public organizations : the impact on continuance intention and reputation

Jacobs, Sandra; Liebrecht, Christine - In: Journal of communication management 27 (2023) 1, pp. 1-20

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CSR Communication in the Media : Media Management on Sustainability at a Global Level

Weder, Franzisca (ed.); Rademacher, Lars (ed.); … - 2023

Chapter 1. Sustainable Communication? Media and Communication Responsibility in Global Transformation Processes -- Chapter 2. Conceptualizing Media CSR Communication: Responsible Contributions to the (Global) Public Sphere? -- Chapter 3. Sustainability as Cultural Practice and Media as...

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Handbuch Krisenmanagement

Thießen, Ansgar (ed.) - 2014 - 2. Auflage

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What drives CSR communication effectiveness on social media? : a process-based theoretical framework and research agenda

Fernández, Paula; Hartmann, Patrick; Apaolaza, Vanessa - In: International journal of advertising : the review of … 41 (2022) 3, pp. 385-413

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Social media for engaging and educating : from universities' sustainability reporting to dialogic communication

Di Tullio, Patrizia; La Torre, Matteo; Rea, Michele Antonio - In: Administrative Sciences : open access journal 11 (2021) 4, pp. 1-16

sustainability. We find that sustainability reporting is often the seed to instil innovative means for stakeholder engagement through …

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Stakeholders versus firm communication in social media : the case of Twitter and corporate social responsibility information

Gómez-Carrasco, Pablo; Guillamón-Saorín, Encarna; … - In: The European accounting review 30 (2021) 1, pp. 31-62

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The use of social media for engaging stakeholders in sustainability reporting

Manetti, Giacomo; Bellucci, Marco - In: Accounting, auditing & accountability journal 29 (2016) 6, pp. 985-1011

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Communicating corporate social responsibility in a social world : the effects of company-generated and user-generated social media content on CSR attributions and scepticism

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Communication aimed at engendering trustworthiness : an analysis of CSR messages on Twitter

Zarzycka, Ewelina; Krasodomska, Joanna; Dobija, Dorota; … - In: Business ethics, the environment & responsibility 33 (2024) 3, pp. 363-379

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