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Vom Power-Seller zum Best-Seller : Siegerstrategien für Verkäufer, vom Erstkontakt bis zum Verkaufsabschluss

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Path analysis of the consequences of customer service skills : an exploratory study in Jordan

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Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting

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Service leadership for adaptive selling and effective customer service teams

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Linkage between frontline employee service competence scale and customer perceptions of service quality

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The effects of facial attractiveness and gender on customer evaluations during a Web-video sales encounter

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"How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing...

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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

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