Leinsle, Philipp; Totzek, Dirk; Schumann, Jan Hendrik - In: Journal of Service Management 29 (2018) 4, pp. 735-764
Purpose: Promotional cues related to notions of fair prices or pricing designed to fit consumers’ needs are prevalent for many service offers. The purpose of this paper is to investigate how both customers’ price fairness and idiosyncratic fit perceptions shape their tariff evaluations....