//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The interplay of customer expe...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
83,888
Konsumentenverhalten
81,440
Relationship marketing
26,443
Beziehungsmarketing
25,768
Service quality
21,800
Dienstleistungsqualität
21,047
Customer satisfaction
15,563
Kundenzufriedenheit
13,977
Theorie
13,354
Theory
13,138
Satisfaction
11,113
Zufriedenheit
9,896
Deutschland
9,766
Germany
9,161
Brand management
8,414
Markenführung
8,360
USA
7,773
United States
7,440
Brand image
7,259
Markenimage
7,203
Dienstleistung
7,099
Online-Handel
6,387
Online retailing
6,370
Social Web
6,180
Social web
6,177
Online-Marketing
5,413
Internet marketing
5,393
Electronic Commerce
5,113
Einzelhandel
4,949
E-commerce
4,925
Retail trade
4,886
Services
4,642
Brand
4,569
Lebensqualität
4,556
Markenartikel
4,555
Quality of life
4,531
Marketingmanagement
4,151
Emotion
4,124
Marketing management
4,115
Experiment
3,825
more ...
less ...
Online availability
All
Undetermined
50,572
Free
33,801
Type of publication
All
Article
98,309
Book / Working Paper
49,479
Journal
394
Other
88
Type of publication (narrower categories)
All
Article in journal
77,346
Aufsatz in Zeitschrift
77,346
Graue Literatur
13,700
Non-commercial literature
13,700
Working Paper
11,716
Arbeitspapier
10,760
Aufsatz im Buch
10,756
Book section
10,756
Hochschulschrift
5,070
research-article
4,872
Thesis
3,736
Collection of articles of several authors
2,286
Sammelwerk
2,286
Aufsatzsammlung
1,442
Case study
1,023
Fallstudie
1,023
Conference paper
846
Konferenzbeitrag
846
Konferenzschrift
755
Bibliografie enthalten
667
Bibliography included
667
Dissertation u.a. Prüfungsschriften
544
Article
515
Lehrbuch
481
Collection of articles written by one author
462
Sammlung
462
Amtsdruckschrift
447
Government document
447
Textbook
396
Conference proceedings
394
Ratgeber
348
conceptual-paper
348
Guidebook
316
review-article
312
case-report
280
Reprint
250
review
240
Statistik
202
Handbook
185
Handbuch
185
more ...
less ...
Language
All
English
126,525
German
15,798
Undetermined
4,387
French
675
Spanish
233
Polish
199
Italian
152
Russian
138
Swedish
63
Dutch
54
Portuguese
49
Danish
48
Hungarian
47
Lithuanian
40
Czech
33
Romanian
33
Norwegian
28
Finnish
27
Slovak
15
Croatian
14
Bulgarian
13
Indonesian
11
Malay (macrolanguage)
9
Serbian
8
Slovenian
7
Multiple languages
6
Chinese
5
Bosnian
4
Modern Greek (1453-)
4
Turkish
4
Arabic
3
Ukrainian
3
Vietnamese
3
Albanian
2
Estonian
1
Ancient Greek (to 1453)
1
Georgian
1
Kazakh
1
Korean
1
Latvian
1
more ...
less ...
Author
All
Bruhn, Manfred
255
Homburg, Christian
179
Oswald, Andrew J.
161
Han, Heesup
158
Huber, Frank
145
Bauer, Hans H.
141
Clark, Andrew E.
138
Mattila, Anna S.
135
Herrmann, Andreas
123
Stutzer, Alois
119
Belk, Russell W.
118
Merz, Joachim
113
Phau, Ian
109
Frey, Bruno S.
108
Grunert, Klaus G.
105
Sheth, Jagdish N.
105
Wiedmann, Klaus-Peter
105
Blanchflower, David G.
102
Kumar, V.
98
Grewal, Dhruv
96
Powdthavee, Nattavudh
93
Verhoef, Peter C.
91
Stauss, Bernd
89
Welsch, Heinz
88
Gierl, Heribert
87
Khare, Arpita
86
Walsh, Gianfranco
86
Lusk, Jayson L.
85
Loureiro, Sandra Maria Correia
84
Usman, Osly
84
Foxall, Gordon R.
83
Dwivedi, Yogesh Kumar
82
Helliwell, John F.
81
Spiller, Achim
81
Meffert, Heribert
76
Siciliani, Luigi
76
Thaichon, Park
76
Corsten, Hans
75
Laroche, Michel
75
Bagozzi, Richard P.
74
more ...
less ...
Institution
All
National Bureau of Economic Research
840
Springer Fachmedien Wiesbaden
263
OECD
148
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
119
IGI Global
72
HAL
69
Verlag Dr. Kovač
60
Devlet İstatistik Enstitüsü
57
Europäische Kommission
45
American Marketing Association
43
Books on Demand GmbH <Norderstedt>
42
Université Paris-Dauphine (Paris IX)
42
eSocialSciences
42
Edward Elgar Publishing
39
European Association of Agricultural Economists - EAAE
33
Nomos Verlagsgesellschaft
33
International Energy Agency
30
Information Resources Management Association
27
International Monetary Fund
27
International Monetary Fund (IMF)
27
Europäische Kommission / Statistisches Amt
26
Institut für Demoskopie Allensbach
26
World Bank
26
Universität <Kassel> / Fachgebiet Wirtschaftsinformatik
23
C.E.P.R. Discussion Papers
21
Friedrich-Schiller-Universität Jena
21
Institute for the Study of Labor (IZA)
21
Inter-American Development Bank
21
Nordic Council of Ministers
21
Universität Mannheim
20
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
19
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
19
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
19
Hochschulrektorenkonferenz
17
RWTH Aachen
17
Shaker Verlag
17
Trade and Agriculture Directorate, Organisation de Coopération et de Développement Économiques (OCDE)
17
EconWPA
16
INSEAD
16
Siauliai University
16
more ...
less ...
Published in...
All
Journal of business research : JBR
2,528
Journal of retailing and consumer services
2,301
International journal of hospitality management
1,177
NBER working paper series
835
International journal of consumer studies
797
SpringerLink / Bücher
759
Psychology & marketing
750
Working paper / National Bureau of Economic Research, Inc.
746
Discussion paper series / IZA
657
NBER Working Paper
648
The service industries journal
615
Journal of consumer research : JCR ; an interdisciplinary bimonthly
605
European Journal of Marketing
591
Industrial marketing management : the international journal for industrial and high-tech firms
557
Tourism management : research, policies, practice
546
Journal of Services Marketing
524
The journal of services marketing
486
Asia Pacific journal of marketing and logistics
465
Journal of Consumer Marketing
460
Journal of travel and tourism marketing
459
Management science : journal of the Institute for Operations Research and the Management Sciences
444
European journal of marketing : EJM
431
International journal of contemporary hospitality management
421
Journal of the Academy of Marketing Science
420
The journal of product & brand management
413
Journal of marketing research : JMR
405
Journal of marketing
404
Journal of marketing management : MM
400
Journal of retailing
399
Cogent business & management
397
The journal of brand management : an international journal
389
IZA Discussion Paper
379
Journal of hospitality marketing & management
368
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
353
International Journal of Bank Marketing
348
Marketing intelligence & planning
346
International Journal of Retail & Distribution Management
339
Journal of international consumer marketing
338
Marketing letters : a journal of research in marketing
338
more ...
less ...
Source
All
ECONIS (ZBW)
133,466
Other ZBW resources
6,378
RePEc
3,329
USB Cologne (EcoSocSci)
2,612
EconStor
1,613
BASE
463
USB Cologne (business full texts)
246
OLC EcoSci
82
ArchiDok
81
more ...
less ...
Showing
91
-
100
of
148,270
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
92
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
93
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
94
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
95
The multichannel customer’s service experience : building
satisfaction
and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
96
Customer participation in the customization of
services
: effects on
satisfaction
and behavioral intentions
Straus, Lennart
;
Robbert, Thomas
;
Roth, Stefan
- In:
Journal of business market management : JBM
9
(
2016
)
1
,
pp. 498-517
customers' needs. We find that customer participation has a positive impact on
satisfaction
and behavioral intentions …
Persistent link: https://www.econbiz.de/10011525886
Saved in:
97
The effect of service innovation on service
loyalty
in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
98
Understanding the user
satisfaction
and
loyalty
of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
99
Can chatbot customer service match human service agents on customer
satisfaction
? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
100
How were perceived quality,
satisfaction
, and
loyalty
affected by sensory in F&B?
Nguyen Hong Quan
;
Nguyen Thuy Linh
;
Tran Le Thu Thao
; …
- In:
International journal of services and standards : IJSS
14
(
2024
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10015066987
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->