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Improving service operations :...
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Hospital
18
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18
Dienstleistungsqualität
14
Quality management
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Qualitätsmanagement
14
Service quality
14
USA
14
United States
14
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8
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7
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healthcare
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patient safety
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Continuous Quality Improvement
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English
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Stock, Gregory N.
41
McFadden, Kathleen L.
38
Gowen, Charles, III.
13
McDermott, Christopher M.
12
Mcfadden, Kathleen L.
10
Gowen, Charles R.
8
Greis, Noel P.
7
Lee, Jung Young
6
Stock, Gregory
6
Tatikonda, Mohan V.
6
McDermott, Christopher
5
Henagan, Stephanie C.
4
Settaluri, Sriranjita
4
Towell, Elizabeth R.
4
Fischer, William A.
3
Iii, Charles R.Gowen
3
Kasarda, John D.
3
Tallon, William J.
3
Dobrzykowski, David D.
2
Gabric, Daniela
2
Gardner, John W.
2
Hosmane, Balakrishna S.
2
Jansen, Bobbie
2
Linderman, Kevin W.
2
Mcdermott, Christopher
2
Mcdermott, Christopher M.
2
Nyquist, David C.
2
Shah, Rachna
2
Shepherd, Dean A.
2
Vogus, Timothy J.
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Anand, Gopesh
1
Chadwick, Clint
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Fischer, William
1
Golmohammadi, Davood
1
Gowen III, Charles R.
1
Hoobler, Jenny M.
1
Hu, Xinyu
1
III, Charles R. Gowen
1
Jiang, James J.
1
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Quality management journal : QMJ
9
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
American Journal of Business
6
International Journal of Operations & Production Management
5
Journal of operations management
5
Health care management review : HCM review
4
International journal of production economics
3
Technovation : the international journal of technological innovation, entrepreneurship and technology management
3
American journal of business : applying research to practice ; AJB
2
Journal of Service Management
2
Journal of health organization and management
2
Operations management research : OMR ; advancing practice through theory
2
Operations research, Management science : OR MS ; the international literature digest
2
Production and inventory management journal : journal of the American Production and Inventory Control Society, Inc
2
The journal of high technology management research
2
The journal of product innovation management : an internat. publication of the Product Development & Management Association
2
Computers & industrial engineering : CAIE ; an internat. journal
1
Decision Sciences
1
Decision sciences
1
International Journal of Production Economics
1
International journal of innovation management
1
International journal of operations & production management
1
International journal of project management : the journal of The International Project Management Association
1
International journal of project organisation and management : IJPOM
1
International journal of technology management : IJTM
1
Journal of Air Transport Management
1
Journal of Global Information Management (JGIM)
1
Journal of Health Organization and Management
1
Journal of Management Development
1
Journal of air transport management
1
OR MS today : operations research - management science
1
Omega
1
Operations planning and control
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Technology and operations management
1
The journal of management development
1
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OLC EcoSci
34
ECONIS (ZBW)
32
Other ZBW resources
13
RePEc
7
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1
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
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2
Organizational culture, knowledge management, and patient safety in U.S. hospitals
Stock, Gregory N.
;
McFadden, Kathleen L.
;
Gowen, …
- In:
Quality management journal : QMJ
17
(
2010
)
2
,
pp. 7-26
Persistent link: https://www.econbiz.de/10009518573
Saved in:
3
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
4
A study of the airline boarding problem
Nyquist, David C.
;
McFadden, Kathleen L.
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 197-204
Persistent link: https://www.econbiz.de/10003757844
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5
Knowledge management as a mediator for the efficacy of transformational leadership and quality management initiatives in US health care
Gowen, Charles, III.
;
Henagan, Stephanie C.
;
McFadden, …
- In:
Health care management review : HCM review
34
(
2009
)
2
,
pp. 129-140
Persistent link: https://www.econbiz.de/10003839586
Saved in:
6
The patient safety chain : transformational leadership's effect on patient safety culture, initiatives, and outcomes
McFadden, Kathleen L.
;
Henagan, Stephanie C.
;
Gowen, …
- In:
Journal of operations management
27
(
2009
)
5
,
pp. 390-404
Persistent link: https://www.econbiz.de/10003890336
Saved in:
7
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
8
Contrasting continuous quality improvement, Six Sigma, and lean management for enhanced outcomes in US hospitals
Gowen, Charles, III.
;
McFadden, Kathleen L.
;
Settaluri, …
- In:
American journal of business : applying research to …
27
(
2012
)
2
,
pp. 133-153
Persistent link: https://www.econbiz.de/10009711428
Saved in:
9
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
10
Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.
;
McFadden, Kathleen L.
; …
- In:
Journal of operations management
42/43
(
2016
),
pp. 39-51
Persistent link: https://www.econbiz.de/10011492306
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