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Assessment of logistics servic...
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76
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71
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65
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63
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63
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62
Mattila, Anna S.
62
Propper, Carol
62
Devadasan, S. R.
60
Wagner, Stephan M.
60
Klasen, Stephan
56
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55
Silber, Jacques
55
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54
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53
Eßig, Michael
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Inter-American Development Bank
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International journal of production research
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Industrial marketing management : the international journal for industrial and high-tech firms
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Zi you zhong guo zhi gong ye
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International Journal of Quality & Reliability Management
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International Journal of Physical Distribution & Logistics Management
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Discussion paper series / IZA
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The journal of services marketing
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Journal of Services Marketing
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International journal of logistics systems and management
283
International journal of logistics : research and applications
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Applied economics
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International journal of contemporary hospitality management
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Journal of travel and tourism marketing
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Journal of air transport management
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101
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
102
Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach
Soykoth, Mostofa Wahid
;
Rahaman, Mohammad Mizenur
; …
- In:
International journal of integrated supply management : …
15
(
2022
)
4
,
pp. 381-409
Persistent link: https://www.econbiz.de/10014320342
Saved in:
103
Applying a Kansei engineering-based
logistics
service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
104
Well-being insights from the food insecurity supply chain : a paradox theory perspective on
logistics
service performance
Thornton, LaDonna M.
;
Darby, Jessica L.
;
Morgan, Tyler R.
; …
- In:
Journal of business logistics
45
(
2024
)
2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014477737
Saved in:
105
Decision analysis of warehouse productivity performance indicators to enhance
logistics
operational efficiency
Noorul Shaiful Fitri Abdul Rahman
;
Nur Hazwani Karim
; …
- In:
The international journal of productivity and …
72
(
2023
)
4
,
pp. 962-985
Persistent link: https://www.econbiz.de/10014307700
Saved in:
106
The
logistics
services outsourcing dilemma : quality management and financial performance perspectives
Gotzamani, Katerina
;
Longinidis, Pantelis
;
Vouzas, Fotis
- In:
Supply chain management : an international journal
15
(
2010
)
6
,
pp. 438-453
Persistent link: https://www.econbiz.de/10008907513
Saved in:
107
Quality decision of the
logistics
service supply chain with service quality guarantee
Liu, W. H.
;
Xie, D.
- In:
International journal of production research
51
(
2013
)
5
,
pp. 1618-1634
Persistent link: https://www.econbiz.de/10009705696
Saved in:
108
Logistics
service quality : conceptual model and empirical evidence
Vinh Van Thai
- In:
International journal of logistics : research and …
16
(
2013
)
2
,
pp. 114-131
Persistent link: https://www.econbiz.de/10009786640
Saved in:
109
Improving the service operations of container terminals
Hsu, Web-kai K.
- In:
The international journal of logistics management
24
(
2013
)
1
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009787530
Saved in:
110
The prioritisation of service dimensions in
logistics
centres : a fuzzy quality function deployment methodology
Ceren, Altuntaş Vural
;
Tuna, Okan
- In:
International journal of logistics : research and …
19
(
2016
)
3
,
pp. 159-180
Persistent link: https://www.econbiz.de/10011564525
Saved in:
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