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A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda

So, Kevin Kam Fung; Li, Xiang; Kim, Hyunsu - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 2, pp. 178-200

Persistent link: https://www.econbiz.de/10012201140

Customer relationship management research in tourism and hospitality : a state-of-the-art

Rahimi, Roya; Köseoglu, Mehmet Ali; Ersoy, Ayse Begum; … - In: Tourism review : the official journal of the AIEST 72 (2017) 2, pp. 209-220

Persistent link: https://www.econbiz.de/10011772629

Understanding consumer enchantment via paranormal tourism, part I, conceptual review

Drinkwater, Kenneth; Massullo, Brandon; Dagnall, Neil; … - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 195-215

Persistent link: https://www.econbiz.de/10013256790

Customer experience and engagement in tourism destinations : the experiential marketing perspective

Rather, Raouf Ahmad - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 15-32

Persistent link: https://www.econbiz.de/10012289255

Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective

Carlson, Jamie; Rahman, Mohammad Mafizur; Rosenberger, … - In: Journal of marketing management : MM 32 (2016) 9/10, pp. 900-925

Persistent link: https://www.econbiz.de/10011612533

Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis

Kim, Hyunsu; So, Kevin Kam Fung - In: International journal of hospitality management 100 (2022), pp. 1-15

Persistent link: https://www.econbiz.de/10013266131

The path from customer experience to customer citizenship : new adventure is a touristic railway journey

Samsa, Çağlar - In: The TQM journal : the international review of … 35 (2023) 7, pp. 2092-2109

Persistent link: https://www.econbiz.de/10014380900

Using tourism intelligence and big data to explain flight searches for tourist destinations : the case of the Costa Blanca (Spain)

Pereira-Moliner, Jorge; Villar-García, Mario; Molina … - In: Tourism Management Perspectives 51 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015077164

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars

Fernandes, Teresa; Cruz, Mariana - In: Journal of retailing and consumer services 31 (2016), pp. 371-379

Persistent link: https://www.econbiz.de/10011529013