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Service quality
47
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39
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35
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Patterson, Paul G.
100
McColl-Kennedy, Janet R.
95
Brady, Michael K.
65
Patterson, Paul
20
Sweeney, Jillian C.
12
Cheung, Lilliemay
11
Voorhees, Clay M.
10
Benedicktus, Ray L.
9
Gustafsson, Anders
9
Ruyter, Ko de
9
Witell, Lars
9
Coote, Leonard V.
8
Mccoll-Kennedy, Janet R.
8
Salunke, Sandeep
8
Weerawardena, Jay
8
Wetzels, Martin
8
Mathies, Christine
7
McColl-Kennedy, J. R.
7
Yu, Ting
7
Bourdeau, Brian L.
6
Harris, Jennifer
6
Hogan, Suellen J.
6
Robertson, Christopher J.
6
Snyder, Hannah
6
Soutar, Geoffrey N.
6
Styles, Chris
6
Wang, Cheng
6
Cicic, Muris
5
Darke, Peter R.
5
Dawes, Philip L.
5
Ngo, Liem Viet
5
Roehm, Michelle L.
5
Russell-Bennett, Rebekah
5
Sarapaivanich, Naruanard
5
Styles, Chris W.
5
Wirtz, Jochen
5
Zaki, Mohamed
5
de Ruyter, Ko
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4
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4
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1
Winter Educators' Conference <2010, New Orleans, La.>
1
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The journal of services marketing
28
Journal of Services Marketing
21
Journal of business research : JBR
21
Journal of retailing
16
Journal of Business Research
12
Journal of the Academy of Marketing Science
12
Journal of Service Management
11
Journal of service management
11
Journal of service research : JSR
11
European Journal of Marketing
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of service research
8
Australasian marketing journal
7
European journal of marketing : EJM
6
International journal of service industry management : IJSIM
5
Australian journal of management
4
Journal of Service Theory and Practice
3
Journal of marketing
3
Psychology & marketing
3
Accounting Research Journal
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of Consumer Marketing
2
Journal of global marketing
2
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2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of international marketing
2
Journal of marketing management : MM
2
Journal of professional services marketing
2
Journal of the American Statistical Association : JASA
2
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1
Asian Case Research Journal (ACRJ)
1
Asian Review of Accounting
1
Asian review of accounting
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Brick & mortar shopping in the 21st century
1
Business horizons
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California management review
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International Business Review
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International Journal of Organization Theory & Behavior
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ECONIS (ZBW)
111
OLC EcoSci
80
Other ZBW resources
52
RePEc
21
BASE
15
USB Cologne (EcoSocSci)
3
Showing
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31
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
32
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
33
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
34
Customer's angry voice : targeting employees or the organization?
McColl-Kennedy, Janet R.
;
Sparks, Beverley
;
Nguyen, Doan T.
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 707-713
Persistent link: https://www.econbiz.de/10009151712
Saved in:
35
Tensions and trade-offs in multi-actor service ecosystems
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Coote, …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 655-666
Persistent link: https://www.econbiz.de/10012417385
Saved in:
36
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
37
The central role of knowledge integration capability in service innovation-based competitive strategy
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 144-156
Persistent link: https://www.econbiz.de/10011990749
Saved in:
38
Gaining customer experience insights that matter
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
;
Lemon, Katherine N.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 8-26
Persistent link: https://www.econbiz.de/10012005747
Saved in:
39
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
40
Consumer-citizens mobilizing social capital following a natural disaster : effects on well-being
Cheung, Lilliemay
;
McColl-Kennedy, Janet R.
;
Coote, …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 438-451
Persistent link: https://www.econbiz.de/10011742744
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