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Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

Persistent link: https://www.econbiz.de/10011413953

Gender roles and the commodification of beauty and physical attractiveness in restaurants : perspectives of female servers

Basnyat, Sandeep; Che, Ian Teng; Ip, Ka Hou - In: Tourism and hospitality research : THR 21 (2021) 4, pp. 447-460

Persistent link: https://www.econbiz.de/10012660583

Hospitality aesthetic labor management : consumers' and prospective employees' perspectives of hospitality brands

Wu, Luorong; King, Ceridwyn A.; Lu, Lu; Guchait, Priyanko - In: International journal of hospitality management 87 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012241859

Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience

Lin, Ingrid Y. - In: The journal of services marketing 30 (2016) 7, pp. 692-712

Persistent link: https://www.econbiz.de/10011590915

Aesthetic labor and visible diversity : the role in retailing service encounters

Quach, Sara; Jebarajakirthy, Charles; Thaichon, Park - In: Journal of retailing and consumer services 38 (2017), pp. 34-43

Persistent link: https://www.econbiz.de/10011743114

The antecedents of patient experience of aesthetic clinic and its impact on revisit intention

Octaviani, Selviana; Antonio, Ferdi; Andy, Andy - In: South African journal of business management 54 (2023) 1, pp. 1-13

Purpose: Aesthetic clinics have expanded dramatically in recent years due to social media trends. This study aims to examine the antecedents of patient experience: product quality, service encounter, servicescape, outcome quality, electronic word of mouth (EWOM) on cognitive experience (CE) and...

Persistent link: https://www.econbiz.de/10014536054

Exploring the hedonic factors affecting customer experiences in phygital retailing

Banik, Shanta; Gao, Yongqiang - In: Journal of retailing and consumer services 70 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014239822

The Design Communication Assessment Scale (DCAS) : assessing and adjusting the effectiveness of product design communications

Sample, Kevin L.; Hulland, John; Sevilla, Julio; … - In: Journal of marketing research 61 (2024) 1, pp. 27-48

Persistent link: https://www.econbiz.de/10014584162

A study on customers perception towards online banking during Covid-19

Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986

Persistent link: https://www.econbiz.de/10012544290

Ease of reading of mandatory information on Canadian food product labels

Mackey, Mary Alton; Metz, Marilyn - In: International journal of consumer studies 33 (2009) 4, pp. 369-381

Persistent link: https://www.econbiz.de/10003865111