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This book presents the theory of integrating implification and it provides a profound evidence based study of Buurtzorg Nederland. The case itself, forming the building block of the theory, has received tremendous interest in the Netherlands and abroad. This is the first international book on...

Cover -- Endorsements Page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- About the Author -- Chapter 1 People Management -- Introduction -- Guideline Management Principles -- Managing Holiday Planning -- Sickness and Absence Management --...

Cover -- Title -- Copyright -- Dedication -- Contents -- Foreword -- Preface -- Acknowledgements -- About the Author -- Part I Foundations of Six Sigma and Lean -- 1 Quality and Operational Excellence -- 1.1 Introduction -- 1.2 Tools and Techniques -- 1.2.1 Tools and Techniques -- 1.3 What Is...

Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...