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Testing cloud computing for customer satisfaction and loyalty

Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86

Persistent link: https://www.econbiz.de/10011471138

A theoretical review of CRM effects on customer satisfaction and loyalty

Kamrul Islam Shaon, S. M.; Rahman, Hasebur - In: Central European business review : CEBR 4 (2015) 1, pp. 23-36

Persistent link: https://www.econbiz.de/10011489345

The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable

Lin, Wen-Bao; Ku, Tsung-Yu - In: International journal of electronic business 12 (2015) 3, pp. 215-241

Persistent link: https://www.econbiz.de/10011538213

How does the community structure affect the customer satisfaction?

Secgin, Suat; Dalkilic, Gokhan - In: International journal of business excellence 8 (2015) 3, pp. 312-323

Persistent link: https://www.econbiz.de/10011538838

Do LTE service customers have different customer loyalty determinants?

Jung, Wonsuk; Kwon, Young-Sun - 2014

This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one of the world’s most leading mobile service markets with...

Persistent link: https://www.econbiz.de/10010395712

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time

Haumann, Till; Quaiser, Benjamin; Wieseke, Jan; Rese, Mario - In: Journal of marketing 78 (2014) 6, pp. 78-102

Persistent link: https://www.econbiz.de/10010463456

The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia

Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35

Persistent link: https://www.econbiz.de/10010390788

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh

Hride, Fabliha Tasnim; Ferdousi, Farhana; Jasimuddin, … - In: Global business and organizational excellence : GBOE 41 (2022) 3, pp. 41-54

Persistent link: https://www.econbiz.de/10013161959

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