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Service failure of intermediar...
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Consumer behaviour
6
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6
Selbstbedienung
4
Self-service
4
Customer satisfaction
3
Hotel, Restaurant, and Institutional Management
3
Kundenzufriedenheit
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Cranage, David A.
11
Lee, Chung Hun
4
David A. Cranage
3
Kokkinou, Alinda
3
Anna S. Mattila
2
Karthik Namasivayam
2
Kuo, Pei-Jou
2
Carolyn U. Lambert
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Conklin, Martha
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Daniel J. Mount
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Dongwon Lee
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James L. Rosenberger
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International journal of hospitality management
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Tourism management : research, policies, practice
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
9
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Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
2
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
3
What you get is not what you saw : exploring the impacts of misleading hotel website photos
Kuo, Pei-Jou
;
Zhang, Lu
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1301-1319
Persistent link: https://www.econbiz.de/10011403354
Saved in:
4
Consumers' responses to participation and customization in food services : a cultural perspective
Kuo, Pei-jou
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10008909945
Saved in:
5
Personalisation - privacy paradox : the effects of personalisation and privacy assurance on customer responses to travel Web sites
Lee, Chung Hun
;
Cranage, David A.
- In:
Tourism management : research, policies, practice
32
(
2011
)
5
,
pp. 987-994
Persistent link: https://www.econbiz.de/10009159900
Saved in:
6
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
7
The role of perceived corporate social responsibility on providing healthful foods and nurtition information with health-consciousness as a moderator
Lee, Kiwon
;
Conklin, Martha
;
Cranage, David A.
;
Lee, Seoki
- In:
International journal of hospitality management
37
(
2014
),
pp. 29-37
Persistent link: https://www.econbiz.de/10010354239
Saved in:
8
Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies
Lee, Chung Hun
;
Cranage, David A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 330-360
Persistent link: https://www.econbiz.de/10010398800
Saved in:
9
Customer uncertainty dimensions and online information search in the context of hotel booking channel
Lee, Chung Hun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
19
(
2010
)
5
,
pp. 397-420
Persistent link: https://www.econbiz.de/10003990738
Saved in:
10
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10010102394
Saved in:
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