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Managing service encounters with emotional intelligence

Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351

Persistent link: https://www.econbiz.de/10012115151

Emotional intelligence, emotional labor, coach burnout, job satisfaction, and turnover intention in sport leadership

Lee, Ye Hoon; Chelladurai, Packianathan - In: European Sport management quarterly : ESMQ 18 (2018) 4, pp. 393-412

Persistent link: https://www.econbiz.de/10011915239

Moderating role of job autonomy and supervisor support in trait emotional intelligence and employee creativity relationship

Jafri, Md. Hassan - In: Vision : the journal of business perspective 22 (2018) 3, pp. 253-263

Persistent link: https://www.econbiz.de/10011920180

The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses

Afsar, Bilal; Cheema, Sadia; Masood, Mariam - In: International journal of information systems and change … 9 (2017) 2, pp. 87-105

Persistent link: https://www.econbiz.de/10011858336

The influence of emotional intelligence on work-life balance of faculty members' performance and satisfaction in the educational institutions using multivariate analysis, India : a...

Sagaya, Mary T.; Vasumathi, A.; Subashini, R. - In: International journal of services and operations management 22 (2015) 2, pp. 189-209

Persistent link: https://www.econbiz.de/10011522566

The mediating role of internal locus of control and job stress between spiritual intelligence and job performance

Qadri, Usman Ahmad; Hassan, Syed Salman; Sheikh, … - In: Pakistan journal of commerce and social sciences 11 (2017) 2, pp. 623-643

Spiritual intelligence is the mind's capacity to handle spiritual and substantial aspects of life. Literature indicates … that spiritual intelligence can be effective in lowering the stress and increases the job performance of employees at the … (JS) between spiritual intelligence (SI) and job performance (JP). The data was collected from 425 employees working at …

Persistent link: https://www.econbiz.de/10011930456

Emotional intelligence could forge self-efficacy, work effort and career satisfaction

Yalalova, Julia; Li, Zhang; Durrani, Dilawar Khan - In: Human systems management : HSM 36 (2017) 2, pp. 141-149

Persistent link: https://www.econbiz.de/10011736085

You abuse but I will stay : the combined effects of job stress, customer abuse, and emotional intelligence on employee turnover

Kashif, Muhammad; Braganca, Eliane; Awang, Zainudin; De … - In: The journal of management development 36 (2017) 7, pp. 899-914

Persistent link: https://www.econbiz.de/10011778124

The impact of emotional intelligence on work life balance : an empricial study among the faculty members' performance in the private universities at Tamil Nadu, India

Vasumathi, A.; Sagaya, Mary T. - In: International journal of services and operations management 27 (2017) 3, pp. 293-323

Persistent link: https://www.econbiz.de/10011757806

The relationship between subjective well-being and workplace ostracism : the moderating role of emotional intelligence

Zhang, Suchuan; Shi, Qiao - In: Journal of organizational change management 30 (2017) 6, pp. 978-988

Persistent link: https://www.econbiz.de/10011780394