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User goals in technology-based self-service systems
Lin, Yu-ling; Lin, Da - In: International journal of technology marketing : IJTMkt 8 (2013) 3, pp. 287-303
Persistent link: https://www.econbiz.de/10010200396
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An application of conjoint analysis to consumer preference for beverage products in Nigeria
Oyatoye, Emmanuel Olateju; Adebiyi, Sulaimon Olanrewaju; … - In: Acta Universitatis Danubius / Oeconomica 9 (2013) 6, pp. 43-56
Persistent link: https://www.econbiz.de/10010342054
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From lean product development to lean innovation : searching for a more valid approach for promoting utilitarian and emotional value
Gudem, Martin; Steinert, Martin; Welo, Torgeir - In: International journal of innovation and technology … 11 (2014) 2, pp. 1-20
Persistent link: https://www.econbiz.de/10010349959
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The co-production of value in an art market : exploring service relationships
Borg, Erik A.; Vigerland, Lars - In: Journal of investment and management : JIM 2 (2013) 3, pp. 57-69
Persistent link: https://www.econbiz.de/10010252313
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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
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How customer expectations become adjusted after purchase
Lin, Chinho; Lekhawipat, Watcharee - In: International journal of electronic commerce : IJEC 20 (2015/2016) 4, pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
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A customer value-based airline revenue management approach considering both opportunity costs and misclassification of heterogeneous clients
Mohaupt, Michael; Hilbert, Andreas - In: Journal of revenue and pricing management 14 (2015) 5, pp. 321-341
Persistent link: https://www.econbiz.de/10011460135
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Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios; Yousif, Arsham; Vries, Sjoerd de - In: International journal of electronic customer … 8 (2014) 4, pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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The cycle of customer value : a model integrating customer and firm perspectives
Martelo-Landroguez, Silvia; Barroso-Castro, Carmen; … - In: Journal of business economics and management 16 (2015) 2, pp. 467-481
Persistent link: https://www.econbiz.de/10011516001
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102