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When value co-creation fails : reasons that lead to value co-destruction
Järvi, Henna; Kähkönen, Anni-Kaisa; Torvinen, Hannu - In: Scandinavian journal of management 34 (2018) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10011847911
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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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Co-destruction of value by spectators : the case of silent protests
Stieler, Maximilian; Weismann, Friederike; Germelmann, … - In: European Sport management quarterly : ESMQ 14 (2014) 1, pp. 72-86
Persistent link: https://www.econbiz.de/10010337048
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Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian; Grohs, Reinhard; Koenigstorfer, Joerg - In: Journal of service management 35 (2024) 1, pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
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How emotions impact the interactive value formation process during problematic social media interactions
Frau, Moreno; Cabiddu, Francesca; Frigau, Luca; … - In: Journal of research in interactive marketing : … 17 (2023) 5, pp. 773-793
Persistent link: https://www.econbiz.de/10014428171
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Value co-destruction : problems and solutions
Alexander, Matthew; Vallström, Niklas - In: AMS review : official publication of the Academy of … 13 (2023) 3/4, pp. 200-210
Persistent link: https://www.econbiz.de/10014512664
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The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela; Canhoto, Ana Isabel Domingos; Said, … - In: The service industries journal 41 (2021) 13/14, pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
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Value co-creation and co-destruction in service ecosystems : the case of the Reach Now app
Schulz, Thomas; Zimmermann, Sina; Böhm, Markus; … - In: Technological forecasting & social change : an … 170 (2021), pp. 1-19
Persistent link: https://www.econbiz.de/10012805535
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Customer-to-customer value co-creation and co-destruction in sporting events
Kim, Kyungyeol; Byon, Kevin K.; Baek, Wooyeul - In: The service industries journal 40 (2020) 9/10, pp. 633-655
Persistent link: https://www.econbiz.de/10012260315
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How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel; Keeling, Kathleen; Ruyter, Ko de; … - In: Journal of the Academy of Marketing Science 49 (2021) 2, pp. 236-257
Persistent link: https://www.econbiz.de/10012434104