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A resource-based perspective on customer engagement behaviors : a typology, conceptual framework, and research avenues

Zeng, Xianfang; Agarwal, James; Mourali, Mehdi - In: AMS review : official publication of the Academy of … 13 (2023) 3/4, pp. 297-319

Persistent link: https://www.econbiz.de/10014512693

Value co-creation in the health-care ecosystem for sustained excellence : realization of patient-centered medicine through task shifting of nurses

Katsuda, Atsushi; Naito, Yoshiyuki; Ishihara, Toshihiko - In: The TQM journal : the international review of … 36 (2024) 3, pp. 832-846

Persistent link: https://www.econbiz.de/10014513417

From expectational conflicts to energy synergies : the evolution of societal value co-creation in energy hub development

Rodhouse, T. S. G. H.; Cuppen, E. H. W. J.; Pesch, U.; … - In: Project leadership and society 4 (2023), pp. 1-14

Societal value co-creation is an emerging practice in renewable energy projects. Despite its increasing popularity, however, unclarities persist regarding its operationalisation. This paper provides relevant insights by explaining how expectations of societal value co-creation evolved and became...

Persistent link: https://www.econbiz.de/10014514392

Value co-creation : Balancing B2B platform value and potential reverse-value effects

Latinovic, Zoran; Chatterjee, Sharmila C. - In: Journal of business research : JBR 175 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10014549652

Characterizing ex situ value : a customer-dominant perspective on value

Heinonen, Kristina - In: Journal of travel research : a quarterly publication of … 62 (2023) 8, pp. 1707-1721

Persistent link: https://www.econbiz.de/10014384378

Theorizing the costs of self-service technologies and co-creation by design

Darmody, Aron; Zwick, Detlev - In: Journal of macromarketing 44 (2024) 1, pp. 6-13

Persistent link: https://www.econbiz.de/10014584702

Interactive mechanisms to improve service innovation among sports clubs : a consumer perspective

Behnam, Mohsen; Sato, Mikihiro; Baker, Bradley J.; … - In: Journal of sport management : the official journal of … 38 (2024) 1, pp. 26-39

Persistent link: https://www.econbiz.de/10014634935

Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems

Rossi, Paula; Tuurnas, Sanna - In: Public management review 23 (2021) 2, pp. 254-275

Persistent link: https://www.econbiz.de/10012390679

Hospitality employee and customer role in value co-creation : personal, organizational and collaborative outcomes

Shulga, Lenna V.; Busser, James A. - In: International journal of hospitality management 91 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012389079

Co-creation and critical factors for the development of an efficient public e-tourism system

Alharmoodi, Ahmed Abdulla; Khan, Mehmood; Mertzanis, … - In: Journal of business research : JBR 174 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10014549462