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Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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Developing and validating a service robot integration willingness scale
Lu, Lu; Cai, Ruiying; Gursoy, Dogan - In: International journal of hospitality management 80 (2019), pp. 36-51
Persistent link: https://www.econbiz.de/10012058602
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When disclosing the artificial intelligence (AI) technology integration into service delivery backfires : roles of fear of AI, identity threat and existential threat
Xu, Yingwei (Wayne); Zhou, Gongmei (May); Cai, Ruiying; … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015071976
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Ghost kitchens on the rise : effects of knowledge and perceived benefit-risk on customers’ behavioral intentions
Cai, Ruiying; Leung, Xi Y.; Chi, Christina Geng-Qing - In: International journal of hospitality management 101 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013271301
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Pictures vs. reality : roles of disconfirmation magnitude, disconfirmation sensitivity, and branding
Cai, Ruiying; Chi, Christina Geng-Qing - In: International journal of hospitality management 98 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013198498
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Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu; Cai, Ruiying; King, Ceridwyn - In: Journal of business research : JBR 117 (2020), pp. 99-111
Persistent link: https://www.econbiz.de/10012285524
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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Factors influencing residents' subjective well-being at World Heritage Sites
Chi, Christina Geng-qing; Cai, Ruiying; Li, Yongfen - In: Tourism management : research, policies, practice 63 (2017), pp. 209-222
Persistent link: https://www.econbiz.de/10011746498
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The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying; Chi, Christina Geng-Qing - In: The service industries journal 38 (2018) 15/16, pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
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Mindset matters in purchasing online food deliveries during the pandemic : the application of construal level and regulatory focus theories
Cai, Ruiying; Leung, Xi Y. - In: International journal of hospitality management 91 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389786