Narrow search
Showing 11 - 20 of 163,514
Cover Image
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Cover Image
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon; Baker, Melissa A. - In: Journal of business research : JBR 121 (2020), pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Cover Image
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju; Lee, Bora - In: International journal of hospitality management 83 (2019), pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Cover Image
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa; Gong, Taeshik; Sharma, Piyush; Chu, Candace - In: Journal of business research : JBR 150 (2022), pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Cover Image
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik; Wang, Chen-Ya - In: Journal of service theory and practice 33 (2023) 1, pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Cover Image
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin; Peng, Zizhao; Lei, Shaohui; Xie, Lishan - In: Tourism Management Perspectives 53 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Cover Image
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram; Lemine, Mouna Sidi - In: Journal of marketing for higher education 34 (2024) 1, pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Cover Image
How other customers influence customer citizenship behavior in theme parks : the role of customer-customer rapport
Wu, Mao-Ying; Ye, Shitian; Ye, Shun; Li, Qiucheng - In: Journal of destination marketing & management : JDMM 31 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015076721
Cover Image
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Cover Image
From relational benefits to consumer loyalty across international perspective : a meta-analytic structural equation modeling
Najjar, Hechmi; Najar, Chaker - In: Journal of marketing analytics : JMA 11 (2023) 3, pp. 470-489
Persistent link: https://www.econbiz.de/10014374927