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Gil Saura, Irene
36
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Mikulić, Josip
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Berenguer-Contrí, Gloria
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Frasquet Deltoro, Marta
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Praničević, Daniela Garbin
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Servera-Francés, David
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Vernuccio, Maria
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Service business
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The journal of brand management : an international journal
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International journal of retail & distribution management
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Market : review for marketing theory and practice
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Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
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Journal of Business & Industrial Marketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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ECONIS (ZBW)
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OLC EcoSci
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
2
¿Es posible aumentar la satisfacción del cliente después de una queja? : la Paradoja de Recuperación del Servicio en el comercio minorista
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
Universia business review : UBR
(
2015
)
46
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011675261
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3
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
4
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil-Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010004609
Saved in:
5
El boca-oído de clientes insatisfechos : un enfoque de segmentación en servicios de restaurantes : a segmentation approach in restaurants services
Moliner-Velázquez, Beatriz
- In:
Universia business review : revista trimestral de …
33
(
2012
),
pp. 30-47
Persistent link: https://www.econbiz.de/10009560094
Saved in:
6
El boca-oído de clientes insatisfechos : un enfoque de segmentación en servicios de restaurantes
Moliner-Velázquez, Beatriz
- In:
Universia business review : revista trimestral de …
33
(
2012
),
pp. 30-47
Persistent link: https://www.econbiz.de/10010008326
Saved in:
7
A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia
Šerić, Maja
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 340-366
Persistent link: https://www.econbiz.de/10011924290
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8
Relationships between social Web, IMC and overall brand equity : an empirical examination from the cross-cultural perspective
Šerić, Maja
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 646-667
Persistent link: https://www.econbiz.de/10011698257
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9
Turismo y moda : factores que afectan a la duración del viaje
Calderón-García, Haydeé
;
Gonzalez-Gallarza, Martina
; …
- In:
Universia business review : UBR
(
2016
)
51
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011686093
Saved in:
10
Implantación internacional de los minoristas de moda multicanal: capacidades dinámicas e incrustación en los mercados
Fayos-Gardó, Teresa
;
Calderón-García, Haydée
; …
- In:
Revista globalización, competitividad y gobernabilidad …
11
(
2017
)
2
,
pp. 62-79
Persistent link: https://www.econbiz.de/10011786130
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