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Service innovations : what the managers believe and what the customers say

Randhawa, Praneet; Kim, Mi Ran; Cichy, Ronald F. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 186-206

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The strategic management process and the innovative capacity of the Spanish hotel industry

Martínez-López, Antonio Manuel; Vargas-Sánchez, … - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 596-618

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Impact of customization and innovation on hospitality firms' performance

Tweneboah-Koduah, Ernest Yaw; Anning-Dorson, Thomas; … - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 106-120

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"Cookpetition" : do restaurants coopete to innovate?

Romero, Isidoro; Gómez, Igone Porto; … - In: Tourism economics : the business and finance of tourism … 25 (2019) 6, pp. 904-922

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Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model

Yang, Mingjun; Luu Trong Tuan; Qian, David - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 808-835

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Innovations for potential entrepreneurs in service quality and customer loyalty in the hospitality industry

Satti, Zoya Wajid; Babar, Samreen Fahim; Parveen, Shagufta - In: Asia Pacific journal of innovation and entrepreneurship … 14 (2020) 3, pp. 317-328

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Special issue on: managing hospitality and tourism organisations : innovation, creativity and enterprise

Oriade, Ade (ed.); Robinson, Peter (ed.); Clegg, Andy (ed.) - 2020

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Dimensionality and consequences of service innovation : an empirical study of hospitality industry

Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17

innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on … multidimensionality of service innovation in the hospitality industry. Perceptions of 400 hotel managers were used to explore the … accomplishes an excellent fit for data. Empirical results suggest that service innovation has an influential impact on market …

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Competence-based innovation in hospitality and tourism

Innerhofer, Elisa (contributor); … - 2016

pt. 1. Innovation and resource-based approaches of strategic management -- pt. 2. Innovation in the hospitality … industry -- pt. 3. Innovation in destination's. …

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Hospitality and tourism service innovation : a bibliometric review and future research agenda

Shin, Hakseung; Perdue, Richard R. - In: International journal of hospitality management 102 (2022), pp. 1-13

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