Tourism sector is one of the largest service sectors in the world economy both in terms of revenues and the numbers of tourists involved. One of the structural problems in the Turkish tourism industry is the high level of labour turnover. This study aims to explore the role and influence of...

This study offers two new scales to be used by services marketing and management practitioners and academics. The scales measure how much control a service customer prefers to have and how much control a service business offers in order to reduce or eliminate various types of risks. Scales...

This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these chapters chronical a wide variety of important issues such as: Volatility spillover between...

Prelims -- Chapter 1: Risk and control in consumer behavior: a discussion -- Chapter 2: Using artificial intelligence techniques for economic time series prediction -- Chapter 3: Volatility spillovers between BIST100 Index and S&P500 index -- Chapter 4: Brand reputation and its influence on...