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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163

Investigating social commerce as an alternate model for online commerce in developing countries : a case of Pakistani economy

Talat, Amina; Azar, Sana; Yousaf, Muhammad Waqar - In: Pakistan journal of commerce and social sciences 7 (2013) 1, pp. 223-242

The study is an empirical quantitative research. In light of intense literature review it proposes a new model for effectiveness of social commerce in Pakistan. It has three objectives. It firstly investigates the relationship between perceived risk, social networking focus, and perceived value...

Persistent link: https://www.econbiz.de/10010260193

Spanish internet users and tourism : analysis of online tourist behaviour among experienced users

Garrido-Pintado, Pablo - In: Enlightening tourism : ET ; a pathmaking journal 3 (2013) 1, pp. 19-43

Persistent link: https://www.econbiz.de/10010337182

The influence of electronic word-of-mouth on information adoption in online customer communities

Cheung, Ronnie - In: Global economic review 43 (2014) 1, pp. 42-57

Persistent link: https://www.econbiz.de/10010339720

The effect of online social network characteristics on consumer purchasing intention of social deals

Park, Min Sook; Shin, Jong-kuk; Ju, Yong - In: Global economic review 43 (2014) 1, pp. 25-41

Persistent link: https://www.econbiz.de/10010339721

Moderating effects of product heterogeneity between online word-of-mouth and hotel sales

Lu, Qi; Ye, Qiang; Law, Rob - In: Journal of electronic commerce research : JECR 15 (2014) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10010348272

Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions

Lorenzo-Romero, Carlota; Constantinides, Efthymios; … - In: Journal of internet commerce 12 (2013) 1/4, pp. 76-105

Persistent link: https://www.econbiz.de/10010248483

Online video advertisement avoidance : can interactivity help?

Hussain, Dildar; Lasage, Hélène - In: The journal of applied business research 30 (2014) 1, pp. 43-49

Persistent link: https://www.econbiz.de/10010252121

The effect of online information sources on purchase intentions between consumers with high and low susceptibility to informational influence

Chen, Jie; Teng, Lefa; Yu, Ying; Yu, Xueer - In: Journal of business research : JBR 69 (2016) 2, pp. 467-475

Persistent link: https://www.econbiz.de/10011435934

Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern

Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85

Persistent link: https://www.econbiz.de/10011440024