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1
Client identification and client commitment in a privately held client setting : unique constructs with opposite effects on auditor objectivity
Herda, David N.
;
Lavelle, James J.
- In:
Accounting horizons : a quarterly publication of the …
29
(
2015
)
3
,
pp. 577-601
Persistent link: https://www.econbiz.de/10011374533
Saved in:
2
Interpersonal relationship, service quality, seller expertise : how important are they to adolescent consumers?
Wan, Wendy W. N.
;
Luk, Chung-leung
;
Fam, Kim Shyan
;
Wu, …
- In:
Psychology & marketing
29
(
2012
)
5
,
pp. 365-377
Persistent link: https://www.econbiz.de/10009547316
Saved in:
3
Experiential gifts foster stronger social relationships than material gifts
Chang, Qing
;
Mogilner, Cassie
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 913-931
Persistent link: https://www.econbiz.de/10011770796
Saved in:
4
The role of emotions and social influences on consumer loyalty towards online travel communities
Ruiz-Mefe, Carla
;
Tronch, Jose
;
Sanz Blas, Silvia
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 534-558
Persistent link: https://www.econbiz.de/10011599054
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
How do customers navigate perceived inappropriateness of collective
emotion
in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
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8
The psychological foundations of supervisor–subordinate information asymmetry
Kulkarni, Subodh
;
Ramamoorthy, Nagarajan
- In:
Organization studies : an international …
38
(
2017
)
10
,
pp. 1445-1466
Persistent link: https://www.econbiz.de/10011825785
Saved in:
9
Examining gifting through social network services : a social exchange theory perspective
Kim, Hee-Woong
;
Kankanhalli, Atreyi
;
Lee, So-Hyun
- In:
Information systems research : ISR
29
(
2018
)
4
,
pp. 805-828
Persistent link: https://www.econbiz.de/10011975868
Saved in:
10
Die Bedeutung Prosozialen Dienstleisterverhaltens für die Interaktionszufriedenheit des Kunden
Coenen, Christian
- In:
Positives Management : zentrale Konzepte und Ideen des …
,
(pp. 167-185)
.
2011
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