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Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS

Gupta, Piyush; Sachan, Amit; Mishra, Vivek - In: International journal of services technology and … 29 (2024) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10015060736

A model of website quality-based e-commerce satisfaction index

Pilelienė, Lina; Grigaliūnaitė, Viktorija - In: Scientific Annals of Economics and Business 63 (2016) 1, pp. 29-46

Persistent link: https://www.econbiz.de/10011646901

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Simultaneous measurement of quality in different online services

Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144

Persistent link: https://www.econbiz.de/10010257790

The impact of online shopping attributes on customer satisfaction and loyalty : moderating effects of e-commerce experienceh

Mofokeng, Thabang Excellent - In: Cogent business & management 8 (2021) 1, pp. 1-33

The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected...

Persistent link: https://www.econbiz.de/10012628370

Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting

Kumari, Parveen; Kumar, Satinder; Itani, Maher N. - In: Journal for global business advancement : JGBA 14 (2021) 3, pp. 383-407

Persistent link: https://www.econbiz.de/10012614003

A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59

Persistent link: https://www.econbiz.de/10012302663

Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia

Khan, Humera; Dominic, P. D. D. - In: International journal of business innovation and research 12 (2017) 4, pp. 508-524

Persistent link: https://www.econbiz.de/10011719273

Website adoption for agritourism companies : key features and perceptions of customers

Angioni, Margherita; Musso, Fabio - In: International journal of applied behavioral economics : … 7 (2018) 4, pp. 54-69

Persistent link: https://www.econbiz.de/10011941372

Determinants of repurchase intentions at online stores in Indonesia

Wijaya, Rahmad; Farida, Naili; Andriyansah - In: International journal of e-business research : an … 14 (2018) 3, pp. 95-111

Persistent link: https://www.econbiz.de/10011886512