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Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance
Sarfraz, Muddassar; Khalid, Bilal; Ozturk, Ilknur; … - In: International journal of business excellence : IJBEX 29 (2023) 4, pp. 485-503
Persistent link: https://www.econbiz.de/10014294190
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Bring more than green? : the impact of green human resource management on hospitality employees' organizational citizenship behaviors
Ma, Yueru; Teng, Yefan; Yan, Bowen - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2537-2556
Persistent link: https://www.econbiz.de/10014531429
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Uncovering the factors influencing employees intention to quit in hospitality industry
Santhanam, Nivethitha; Anand, Vaijayanthee; Sekar, … - In: International journal of enterprise network management … 15 (2024) 3, pp. 330-348
Persistent link: https://www.econbiz.de/10015060734
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The desirability of CSR communication versus greenhushing in the hospitality industry : the customers’ perspective
Ettinger, Andrea; Grabner-Kräuter, Sonja; Okazaki, Shintaro - In: Journal of travel research : a quarterly publication of … 60 (2021) 3, pp. 618-638
Persistent link: https://www.econbiz.de/10012492347
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Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran; Vogt, Christine; Knutson, Bonnie J. - In: Journal of hospitality & tourism research : JHTR ; the … 39 (2015) 2, pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zhang, Zili; Jiang, Minghui; Li, Xiangyang - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1364-1375
Persistent link: https://www.econbiz.de/10010208033
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Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani; Tichaawa, Tembi Maloney - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 17-30
Persistent link: https://www.econbiz.de/10011960943