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Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...

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Muslim service quality dimensions in the tourism and hospitality industry : construct development and measurement validation

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Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

Sadeh, Ehsan; Garkaz, Mansour - In: Journal of travel and tourism marketing 36 (2019) 2, pp. 253-267

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A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality

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Combined analysis of service expectations and perceptions in lodging industry through quality function deployment

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Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists

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A study of service quality, corporate social responsibility, hospital image, and hospital value creation in Medan

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Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project

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Need of measuring service quality in hospitality education : a conceptual framework

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Can blockchain payment services influence customers' loyalty intention in the hospitality industry? : a mediation assessment

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This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured...

Persistent link: https://www.econbiz.de/10014246377