//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
C2C value creation : social an...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beschwerdemanagement
4
Complaint management
4
Trust
4
Vertrauen
4
Brazil
3
Confidence
3
Customer journey
3
Emotion
3
USA
3
Brasilien
2
Cognition
2
Customer experience
2
Customer loyalty
2
Dienstleistungsqualität
2
Emotions
2
Entscheidung
2
Florida
2
Gender
2
Gesundheitsversorgung
2
Hedonic shopping
2
Kognition
2
Online retailing
2
Online-Handel
2
Patienten
2
Patients
2
Recommendation and return intentions
2
Retail environment perception
2
Service quality
2
Service recovery
2
Shopping satisfaction
2
United States
2
Ärzte
2
Advertising
1
Advertising effects
1
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
research-article
5
Language
All
English
21
Undetermined
3
Author
All
Santos, Cristiane Pizzutti dos
17
Basso, Kenny
8
Pizzutti dos Santos, Cristiane
4
Terres, Mellina da Silva
3
Becker, Larissa Carine Braz
2
Jaakkola, Elina
2
Pacheco, Natália Araújo
2
Becker, Larissa
1
Brei, Vinícius Andrade
1
Cliquet, Gérard
1
Costa Pinto, Diego
1
Fernandes, Daniel V. H. D.
1
Ferreira, Maura
1
Gasparin, Isadora
1
Geuens, Maggie
1
Gonçalves, Renata
1
Herter, Márcia Maurer
1
Heyde Fernandes, Daniel von der
1
Koetz, Clara
1
Lee, Euehun
1
Mathur, Anil
1
Maurer Herter, Márcia
1
Panina, Ekaterina
1
Pinto, Diego Costa
1
Preecha Yingwattanakul
1
Rohden, Simoni F.
1
Schmidt, Serje
1
Serra Cantallops, Antoni
1
Shannon, Randall
1
Yrjölä, Mika
1
da Silva Terres, Mellina
1
dos Santos, Cristiane Pizzutti
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of the Academy of Marketing Science
2
The international journal of bank marketing : IJBM
2
The journal of product & brand management
2
International Journal of Bank Marketing
1
International Journal of Pharmaceutical and Healthcare Marketing
1
International Journal of Retail & Distribution Management
1
International journal of hospitality management
1
International journal of retail & distribution management
1
Journal of Product & Brand Management
1
Journal of Services Marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service research : JSR
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
1
Marketing intelligence & planning
1
Revista de administração de emprêsas : RAE
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Other ZBW resources
5
OLC EcoSci
4
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer experience : fundamental premises and implications for research
Becker, Larissa Carine Braz
;
Jaakkola, Elina
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 630-648
Persistent link: https://www.econbiz.de/10012293321
Saved in:
2
A light in the dark : the benefits of co-production in service failures
Pacheco, Natália Araújo
;
Becker, Larissa Carine Braz
; …
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 95-101
Persistent link: https://www.econbiz.de/10011629010
Saved in:
3
The impact of service recovery processes on consumer trust and loyalty in car repair services
Santos, Cristiane Pizzutti dos
;
Fernandes, Daniel V. H. D.
- In:
Latin American business review : journal of the …
8
(
2007
)
2
,
pp. 89-113
Persistent link: https://www.econbiz.de/10003730766
Saved in:
4
The characteristics of hotel websites and their implications for website effectiveness
Schmidt, Serje
;
Serra Cantallops, Antoni
;
Santos, …
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 504-516
Persistent link: https://www.econbiz.de/10003860299
Saved in:
5
Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
3
,
pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
Saved in:
6
Consumer trust in high-consequence decisions : a study of medical services
Terres, Mellina da Silva
;
Santos, Cristiane Pizzutti dos
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10009770363
Saved in:
7
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
8
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
9
Price unfairness : the indirect effect on switching and negative word-of-mouth
Santos, Cristiane Pizzutti dos
;
Basso, Kenny
- In:
The journal of product & brand management
21
(
2012
)
7
,
pp. 547-557
Persistent link: https://www.econbiz.de/10009685932
Saved in:
10
Challenging the "integration imperative" : a customer perspective on omnichannel journeys
Gasparin, Isadora
;
Panina, Ekaterina
;
Becker, Larissa
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209585
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->