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Industry 4.0 : a bibliometric review of its managerial intellectual structure and potential evolution in the service industries
Mariani, Marcello M.; Borghi, Matteo - In: Technological forecasting & social change : an … 149 (2019), pp. 1-24
Persistent link: https://www.econbiz.de/10012228825
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Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services
Mariani, Marcello M.; Borghi, Matteo; Okumus, Fevzi - In: International journal of hospitality management 90 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012300116
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Online reviews : differences by submission device
Mariani, Marcello M.; Borghi, Matteo; Gretzel, Ulrike - In: Tourism management : research, policies, practice 70 (2019), pp. 295-298
Persistent link: https://www.econbiz.de/10011949665
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The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.; Borghi, Matteo; Kazakov, Sergey - In: International journal of hospitality management 78 (2019), pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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The role of emotions in the consumer meaning-making of interactions with social robots
Borghi, Matteo; Mariani, Marcello M. - In: Technological forecasting & social change : an … 182 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013454878
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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Do submission devices influence online review ratings differently across different types of platforms? : a big data analysis
Mariani, Marcello M.; Borghi, Matteo; Laker, Benjamin - In: Technological forecasting & social change : an … 189 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014266258
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Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
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Are environmental-related online reviews more helpful? A big data analytics approach
Mariani, Marcello; Borghi, Matteo - In: International Journal of Contemporary Hospitality Management 33 (2021) 6, pp. 2065-2090
Purpose: Based on more than 2.7 million online reviews (ORs) collected with big data analytical techniques from Booking.com and TripAdvisor.com, this paper aims to explore if and to what extent environmental discourse embedded in ORs has an impact on electronic word-of-mouth (e-WOM) helpfulness...
Persistent link: https://www.econbiz.de/10012539719