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Factors influencing consumer l...
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Ghana
42
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
19
Relationship marketing
19
Customer satisfaction
17
Service quality
17
Dienstleistungsqualität
15
Kundenzufriedenheit
15
Personal banking
8
Privatkundengeschäft
8
SMEs
8
Bank
7
Brand management
7
Electronic banking
7
Employee retention
7
Firm performance
7
Mitarbeiterbindung
7
Electronic Banking
6
KMU
6
Markenführung
6
SME
6
Unternehmenserfolg
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Knowledge transfer
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Mobile communications
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5
Students
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Trust
5
Arbeitszufriedenheit
4
Bank selection
4
Confidence
4
Emotion
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Entrepreneurial orientation
4
Hospital
4
Innovation
4
Innovation adoption
4
Innovationsakzeptanz
4
Internet marketing
4
Job satisfaction
4
Krankenhaus
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99
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research-article
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English
94
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Narteh, Bedman
61
Boakye, Kwabena G.
24
Ofori, Kwame Simpe
20
Prybutok, Victor R.
13
Blankson, Charles
12
Odoom, Raphael
8
Boateng, Henry
7
Abubakari, Aidatu
6
Ampong, George Oppong Appiagyei
6
Braimah, Mahama
6
Adomako, Samuel
5
Okoe, Abednego Feehi
5
Amoako, George Kofi
4
Kodua, Prince
4
Opoku, Samuel T.
4
Qin, Hong
4
Addae, John Agyekum
3
Agbemabiese, George Cudjoe
3
Apenteng, Bettye A.
3
Boateng, Richard
3
Buame, Samuel
3
Hinson, Robert
3
Paswan, Audhesh
3
Acheampong, George
2
Adam, Diyawu Rahman
2
Analoui, Farhad
2
Boso, Nathaniel
2
Braimah, Stephen Mahama
2
Caesar, Livingstone Divine
2
Danquah, Joseph Kwadwo
2
Gvozdanovic, Igor
2
Hanna, Mark D.
2
Kuada, John E.
2
Kutu-Adu, Solomon G.
2
Mahmoud, Mahmoud Abdulai
2
Majeed, Mohammed
2
McGinnis, Thomas C.
2
Mensah, Kobby
2
Neequaye, Emmanuel Kotey
2
Omoregie, Osaretin Kayode
2
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Quality management journal : QMJ
5
International Journal of Bank Marketing
4
The international journal of bank marketing : IJBM
4
Journal of financial services marketing : JFSM
3
Marketing Intelligence & Planning
3
Operations management research : OMR ; advancing practice through theory
3
Thunderbird international business review
3
African Journal of Economic and Management Studies
2
African journal of business and economic research : AJBER
2
International Journal of Quality & Reliability Management
2
International Journal of Quality and Service Sciences
2
International journal of emerging markets
2
International journal of quality & reliability management
2
International journal of quality and service sciences
2
Internationalisation and economic growth strategies in Ghana : a business perspective
2
Journal of African business
2
Journal of Hospitality and Tourism Insights
2
Journal of hospitality marketing & management
2
Journal of knowledge management
2
Journal of retailing and consumer services
2
Management Research Review
2
Management research review
2
Managing service quality : MSQ ; an international journal
2
The journal of product & brand management
2
The journal of retail marketing management research : JRMMR
2
The service industries journal
2
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
African journal of economic and management studies
1
African journal of economic and management studies : AJEMS
1
Cogent business & management
1
Digital Business in Africa : Social Media and Related Technologies
1
Global Knowledge, Memory and Communication
1
Health care management review : HCM review
1
International Journal of Emerging Markets
1
International Journal of Entrepreneurial Behavior & Research
1
International Journal of Retail & Distribution Management
1
International Marketing Review
1
International journal of bank marketing
1
International journal of business and systems research : IJBSR
1
International journal of entrepreneurial behaviour & research
1
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ECONIS (ZBW)
63
Other ZBW resources
28
OLC EcoSci
11
RePEc
1
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1
Interplay between perceived value, trust and continuance intention : evidence in the sharing economy
Tumaku, John
;
Ren, Jianxin
;
Boakye, Kwabena G.
;
Ofori, …
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 74-96
Persistent link: https://www.econbiz.de/10014315041
Saved in:
2
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
3
The intention of continued web-enabled phone service usage : a quality perspective
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Ryan, Sherry D.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10009571285
Saved in:
4
Enhancing service delivery for national development
Appiah-Adu, Kwaku
;
Blankson, Charles
;
Boakye, Kwabena G.
- In:
Key determinants of national development : historical …
,
(pp. 357-371)
.
2015
Persistent link: https://www.econbiz.de/10011392819
Saved in:
5
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
6
College students consumption of credit cards
Blankson, Charles
;
Paswan, Audhesh
;
Boakye, Kwabena G.
- In:
The international journal of bank marketing : IJBM
30
(
2012
)
7
,
pp. 567-585
Persistent link: https://www.econbiz.de/10009668457
Saved in:
7
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
8
An integrated model of quality for mass services in the context of the Ghanaian retail banking sector
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Thunderbird international business review
58
(
2016
)
5
,
pp. 425-438
Persistent link: https://www.econbiz.de/10011566226
Saved in:
9
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
10
Q-TAM : a quality technology acceptance model for technology operations managers
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Operations management research : OMR ; advancing …
7
(
2014
)
1/2
,
pp. 13-23
Persistent link: https://www.econbiz.de/10010413776
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