Similar Search Results

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Jiménez, Tania; Koole, Ger M. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422

Persistent link: https://www.econbiz.de/10002094592

Optimal control in light traffic Markov decision processes

Koole, Ger M. - In: Mathematical methods of operations research 45 (1997) 1, pp. 63-79

Persistent link: https://www.econbiz.de/10001217609

Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138

Persistent link: https://www.econbiz.de/10012653961

A note on profit maximization and monotonicity for inbound call centers

Koole, Ger M.; Pot, Auke - In: Operations research 59 (2011) 5, pp. 1304-1308

Persistent link: https://www.econbiz.de/10010217996

First in line waiting times as a tool for analysing queueing systems

Koole, Ger M.; Nielsen, B. F.; Nielsen, T. B. - In: Operations research 60 (2012) 5, pp. 1258-1266

Persistent link: https://www.econbiz.de/10010220016

Front-office multitasking between service encounters and back-office tasks

Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963

Persistent link: https://www.econbiz.de/10012293987

Flexible bed allocations for hospital wards

Bekker, Renée M.; Koole, Ger M.; Roubos, Dennis - In: Health care management science 20 (2017) 4, pp. 453-466

Persistent link: https://www.econbiz.de/10011781156

A uniformization approach for the dynamic control of queueing systems with abandonments

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209

Persistent link: https://www.econbiz.de/10011818618

An investigation of the exposure effect of recommender systems in hospitality

Leeuwen, Rik van; Hoogkamp, Koen; Koole, Ger M. - In: Decision analytics journal 10 (2024), pp. 1-13

This study aims to investigate the role of a recommendation system (RS) in personalizing the guest journey in the hospitality industry and its impact on decision making, particularly the exposure effect. The study has two main objectives: (a) to quantify the additional value of using a RS based...

Persistent link: https://www.econbiz.de/10014543860

Modeling COVID-19 hospital admissions and occupancy in the Netherlands

Bekker, Renée M.; Broek, Michiel A. J. uit het; Koole, … - In: European journal of operational research : EJOR 304 (2023) 1, pp. 207-218

Persistent link: https://www.econbiz.de/10013454183