Consumer's personality traits have a strong influence on their shopping behavior. Hence, e-tailers, rather than merely targeting broad consumer segments, should tailor their shop to those personality traits. However, there is no guidance on how e-tailers can assess a consumer's personality...

In the twenty-first century, rapid change and dramatic development in the way of doing business has caused time to pass faster and increased competition worldwide. Companies now have stopped to think traditionally. Instead, they started to care more about customers, made them their main focus...

Purpose - This study aims to explore customer personality traits as an antecedent of customer citizenship behaviour which positively facilitates service providers. Design/methodology/approach - This study follows the positivism research paradigm. Hence, primary data were collected from 250...

Regret als Erkenntnisobjekt -- Charakteristika und Determinanten des Regret-Konzepts aus entscheidungstheoretischer und verhaltenswissenschaftlicher Sicht -- Die Rolle des Regret für die Kundenloyalität -- Die empirische Untersuchung -- Implikationen für Forschung und Praxis.

In recent years, researchers have become increasingly aware of the impact that personality traits have on individual lifestyle decisions, both positive and negative. Using longitudinal data from a large household survey as well as genetic information from the UK, the present study unveils the...

In purchase behavior research, the personal dispositions of consumers can play a decisive role. This becomes relevant especially in very narrow target groups when socio-demographic constraints are very similar. In the present study, three types of continuity and change in the Big Five...