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Business co-creation for service innovation in the hospitality and tourism industry
Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1522-1540
Persistent link: https://www.econbiz.de/10011732172
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Value cocreation in livestreaming and its effect on consumer-simulated experience and continued use intention
Chou, Cindy Yunhsin; Chen, Ja-Shen; Lin, Shao-Kai - In: International journal of consumer studies 46 (2022) 6, pp. 2183-2199
Persistent link: https://www.econbiz.de/10013412129
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Service-driven social community and its relation to well-being
Chou, Cindy Yunhsin; Yuan, Soe-tsyr - In: The service industries journal 35 (2015) 7/8, pp. 368-387
Persistent link: https://www.econbiz.de/10011337143
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
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Employee perceived meaning of work and service adaptive behavior : a psychological resourcefulness perspective
Chou, Cindy Yunhsin; Shen, Yung-Cheng; Wu, Po Han; Lin, … - In: Service business 16 (2022) 4, pp. 1035-1063
Persistent link: https://www.econbiz.de/10013459522
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Service system well-being : scale development and validation
Laud, Gaurangi; Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl - In: Journal of service management 34 (2023) 3, pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
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Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
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Servicing through digital interactions andwell-being in virtual communities
Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Chen, Tom - In: The journal of services marketing 36 (2022) 2, pp. 217-231
Persistent link: https://www.econbiz.de/10013407477
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When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Tsarenko, Yelena - In: European journal of marketing 57 (2023) 2, pp. 626-652
Persistent link: https://www.econbiz.de/10013502600
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl; Laud, Gaurangi; Chou, Cindy Yunhsin - In: The journal of services marketing 37 (2023) 3, pp. 351-370
Persistent link: https://www.econbiz.de/10014228976