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Emotional intelligence and service quality : a meta-analysis with initial evidence on cross-cultural factors and future research directions
Miao, Chao; Barone, Michael J.; Qian, Shanshan; … - In: Marketing letters : a journal of research in marketing 30 (2019) 3/4, pp. 335-347
Persistent link: https://www.econbiz.de/10012144816
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The leaders' emotional intelligence : an antecedent of employees’ voluntary workplace behaviour : evidence from the Ghanaian banking sector
Dartey-Baah, Kwasi; Mekpor, Benjamin - In: African journal of economic and management studies : AJEMS 8 (2017) 3, pp. 352-365
Persistent link: https://www.econbiz.de/10011786641
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How transformational leadership is related to organizational citizenship behavior? : the mediating role of emotional intelligence
Irshad, Raazia; Hashmi, Maryam Saeed - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 413-425
Managers' emotional intelligence (EI), organizational citizenship behavior (OCB) and leadership styles play an … between OCB and transformational leadership (TL). Data has been collected from employees of banking service sector of Pakistan …
Persistent link: https://www.econbiz.de/10011926806
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Does leadership still not need emotional intelligence? : continuing "The Great EI Debate"
Dasborough, Marie T.; Ashkanasy, Neal M.; Humphrey, … - In: The leadership quarterly : LQ ; an international … 33 (2022) 6, pp. 1-18
Persistent link: https://www.econbiz.de/10014229616
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The impact of project manager's emotional intelligence on project performance : a meta-analysis
Zhang, Qi; Hao, Shengyue; Chung, Kon Shing Kenneth - In: Chinese management studies 17 (2023) 3, pp. 461-487
Persistent link: https://www.econbiz.de/10014336615
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The importance of subordinate emotional intelligence development in the workplace
Oliver, Tiffany - In: The International trade journal 34 (2020) 1, pp. 162-172
Persistent link: https://www.econbiz.de/10012240190
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Displaying employees' organisational citizenship behaviour at the workplace : the impact of superior's emotional intelligence and moderating impact of leader ; member exchange
Yunus, Noorlaila Hj.; Ishak, Noormala Amir; Mustapha, … - In: Vision : the journal of business perspective 14 (2010) 1/2, pp. 13-23
Persistent link: https://www.econbiz.de/10008647359
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Emotional intelligence and leadership : insights for leading by feeling in the future of work
Saha, Surajit; Das, Roshni; Lim, Weng Marc; Kumar, Satish; … - In: International journal of manpower 44 (2023) 4, pp. 671-701
Persistent link: https://www.econbiz.de/10014312004
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Emotional intelligence, personality variables and career adaptability : a systematic review and meta-analysis
Vashisht, Sakshi; Kaushal, Poonam; Vashisht, Ravi - In: Vision : the journal of business perspective 27 (2023) 3, pp. 316-328
Persistent link: https://www.econbiz.de/10014291913
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The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review
Zhu, Dan; Doan, Tin; Kanjanakan, Pattamol; Kim, Peter … - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 326-347
Persistent link: https://www.econbiz.de/10013177422