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Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna; Hanks, Lydia; Wang, Chenya - In: European journal of marketing : EJM 48 (2014) 3/4, pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
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Boundary conditions of the emotional exhaustion-unsafe behavior link : the dark side of group norms and personal control
Ju, Dong; Qin, Xin; Xu, Minya; DiRenzo, Marco S. - In: Asia Pacific journal of management : APJM ; a … 33 (2016) 1, pp. 113-140
Persistent link: https://www.econbiz.de/10011563237
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Mood and self-efficacy : the moderation of hedonic and utilitarian motivation
Totawar, Abhishek Kumar; Nambudiri, Ranjeet - In: Human resource development review : HRD review 13 (2014) 3, pp. 314-335
Persistent link: https://www.econbiz.de/10010402127
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The role of moral emotions and consumer values and traits in the decision to support nonprofits
Xie, Chunyan; Bagozzi, Richard P. - In: Journal of nonprofit & public sector marketing 26 (2014) 4, pp. 290-311
Persistent link: https://www.econbiz.de/10010481866
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Emotional and behavioral reactions to social undermining : a closer look at perceived offender motives
Crossley, Craig D. - In: Organizational behavior and human decision processes : … 108 (2009) 1, pp. 14-24
Persistent link: https://www.econbiz.de/10009518010
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Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell; Härtel, Charmine E. J. - In: Journal of management & organization : journal of … 14 (2008) 2, pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
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The contraction of meaning : the combined effect of communication, emotions, and materiality on sensemaking in the Stockwell shooting
Cornelissen, Joep P.; Mantere, Saku; Vaara, Eero - In: Journal of management studies : JMS 51 (2014) 5, pp. 699-736
Persistent link: https://www.econbiz.de/10010389375
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Admired and disgusted? : third parties’ paradoxical emotional reactions and behavioral consequences towards others’ unethical pro-organizational behavior
Tang, Pok Man; Yam, Kai Chi; Koopman, Joel; Ilies, Remus - In: Personnel psychology : a journal of applied research 75 (2022) 1, pp. 33-67
Persistent link: https://www.econbiz.de/10012821530
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Sensemaking and negative emotion sharing : perceived listener reactions as interpersonal cues driving workplace outcomes
Kueny, Clair A. Reynolds; Shoss, Mindy - In: Journal of business and psychology 36 (2021) 3, pp. 461-478
Persistent link: https://www.econbiz.de/10012545849
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Receiving developmental idiosyncratic deals over time : showing innovative behavior is key
Ng, Thomas W. H.; Yim, Frederick H. K.; Zou, Yinuo; … - In: Journal of vocational behavior 130 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10013271226