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Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries

Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89

The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...

Persistent link: https://www.econbiz.de/10014535501

Relational benefits as predictors of relationship quality outcomes in online retailing

Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10014306932

Empirical research on the impact of network externalities on online loyalty in B2B platforms

Li, Li; Wu, Xiaoli; Zhang, Yue; Zhao, Jie - In: International journal of networking and virtual … 15 (2015) 2/3, pp. 185-199

Persistent link: https://www.econbiz.de/10011440071

The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer

Spaid, Brian I.; O'Neill, Bonnie S.; Ow, Terence T. - In: Journal of organizational computing and electronic commerce 29 (2019) 4, pp. 294-315

Persistent link: https://www.econbiz.de/10012203525

Research on evaluation method of e-commerce platform customer relationship based on decision tree algorithm

Zhang, Quan; Liu, Bohan - In: International journal of information technology and … 23 (2024) 3/4, pp. 291-303

Persistent link: https://www.econbiz.de/10015064869

Fulfillment im Electronic Commerce : Gestaltungsansätze, Determinanten, Wirkungen

Köcher, Martin-Matthias - 2006 - 1. Aufl

Persistent link: https://www.econbiz.de/10003335965

The role of etail quality, e-satisfaction and e-trust in online loyalty development process

Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247

Persistent link: https://www.econbiz.de/10003864515

Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration

Kim, Dan J.; Ferrin, Donald L.; Rao, H. Raghav - In: Information systems research : ISR 20 (2009) 2, pp. 237-257

Persistent link: https://www.econbiz.de/10003869674

Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study

Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74

Persistent link: https://www.econbiz.de/10008860141

Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective

Lin, Mei-Ju; Wang, Wei-Tsong - In: Journal of organizational computing and electronic commerce 25 (2015) 4, pp. 379-401

Persistent link: https://www.econbiz.de/10011398662