Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective
Year of publication: |
2015
|
---|---|
Authors: | Lin, Mei-Ju ; Wang, Wei-Tsong |
Published in: |
Journal of organizational computing and electronic commerce. - Norwood, NJ : Ablex Publ., ISSN 1091-9392, ZDB-ID 1331391-5. - Vol. 25.2015, 4, p. 379-401
|
Subject: | customer loyalty | electronic word-of-mouth | eWOM | mediating effects | perceived risk-value model | quality-satisfaction-loyalty chain | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Online-Handel | Online retailing |
-
Tran, Gina A., (2020)
-
A framework of online customer experience : an Indian perspective
Bhattacharya, Arijit, (2020)
-
Al-Adwan, Ahmad Samed, (2020)
- More ...
-
Learning from others via team conflicts
Wang, Wei-Tsong, (2019)
-
Wang, Wei-Tsong, (2019)
-
Wang, Wei-Tsong, (2016)
- More ...