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Internal lean practices and performance : the role of technological turbulence
Chavez, Roberto; Yu, Wantao; Jacobs, Mark; Fynes, Brian; … - In: International journal of production economics 160 (2015), pp. 157-171
Persistent link: https://www.econbiz.de/10010482827
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Managerial coaching and sales performance : the influence of salesforce approaches and organisational demands
Coimbra, Joana; Proença, Teresa - In: The international journal of productivity and … 72 (2023) 10, pp. 3076-3094
Persistent link: https://www.econbiz.de/10014431875
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Management control systems, organization and impact on performances : evidences from Italy
Truant, Elisa - In: Corporate ownership & control : international … 14 (2016/2017) 2, pp. 250-257
Persistent link: https://www.econbiz.de/10011780694
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Performance management using a value-based customer-centered model
Abdolvand, Neda; Albadvi, Amir; Aghdasi, Mohammad - In: International journal of production research 53 (2015) 18, pp. 5472-5483
Persistent link: https://www.econbiz.de/10011391658
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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Integrating customer relationship management, performance management, and knowledge management through balanced scorecard
Liew, Anthony - In: Customer-centric knowledge management : concepts and …, (pp. 223-249). 2012
Persistent link: https://www.econbiz.de/10009312460
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Managing customer performance in services
Secchi, Enrico; Damali, Uzay; McCutcheon, David; Tax, … - In: The Routledge handbook of service research insights and …, (pp. 302-321). 2020
Persistent link: https://www.econbiz.de/10012238670
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Performance Management in NPOs : Steuerung im Dienste sozialer Ziele
Bono, Maria Laura - 2010 - 1. Aufl. 2010
Abstract: Die Publikation setzt auf praxisnahe Ansätze, um in der sozialen Arbeit wirkungsorientiert zu steuern und liefert Antwortmöglichkeiten zur existenziellen Frage jeglicher NPO: Wenn nicht um Gewinn zu erzielen, wozu setzt sich die Organisation dann ein? Und was wird tatsächlich...
Persistent link: https://www.econbiz.de/10011674746
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The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.; Franco-Santos, Monica - In: Industrial marketing management : the international … 110 (2023), pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
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Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani; Pekkola, Sanni - In: Operations management research : OMR ; advancing … 9 (2016) 1/2, pp. 11-21
Persistent link: https://www.econbiz.de/10011738839